Job Description

Details

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Reference number

433771

Salary

34,123 - 48,561
National 34123-45831, London 36824-48561


Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

Higher Executive Officer
Level 2A

Contract type

Permanent

Business area

OFGEM - Eserve - Delivery and Schemes

Type of role

Investigation


Operational Delivery

Other

Working pattern

Flexible working, Full-time

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Successful candidates may be based in any of our office locations - Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

About the job

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Job summary

Ofgem is Great Britain's independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.


Ofgem delivers renewable energy and social programmes on behalf of government - this is done through the Delivery and Schemes Directorate. These schemes are varied - covering renewable heat, renewable electricity, energy efficiency and fuel poverty - collectively, they are worth 9bn a year. And crucially, these schemes are critical to hitting our Net Zero goals and providing support for households.


The work involved varies - from running the numbers to ensure that suppliers pay the right amount into the Feed-In-Tariff schemes; to checking the different measures suppliers are submitting for approval to meet their ECO obligation or to investigating what is really happening at a renewable heat installation. Through this work, we ensure that consumers and participants get the support they need, without consumers and taxpayers paying more than they should be.


Join Ofgem as a Compliance Investigator and play a pivotal role in protecting consumers and upholding integrity across the energy sector. This permanent position offers the opportunity to lead high-impact investigations, shape enforcement strategies, and collaborate with a wide range of stakeholders from whistle blowers to senior decision makers. You'll manage complex cases, drive continuous improvement, and help ensure energy suppliers and scheme participants meet their legal obligations. If you're passionate about making a difference, thrive in a dynamic environment, and want to influence policy and practice at a national level, this is your chance to be part of a mission-driven team at the heart of energy regulation.

Job description

Key Responsibilities and Outputs


Specific responsibilities will vary depending on the role and team in which you will be placed in, but are likely to include:


Investigation and Case Management

Leading or contributing to compliance or enforcement activity in relation to energy suppliers, scheme participants and other regulated companies, producing high quality, timely, and robust analysis of potential issues Making evidence-based recommendations: identifying & escalating key issues as well as assisting in the management of risk. Leading, organising and project managing significant pieces of project work, coordinating closely with colleagues across the directorate to understand the impact of your work in terms of resource and output. Engaging with internal and external stakeholders to gather and document intelligence on compliance to inform casework, including engaging with whistle-blowers when relevant Build capability in the team by driving continuous improvement of our processes and practices, identifying, and embracing opportunities for change, and championing these across the team.

Stakeholder Management

Effectively communicating the benefits, challenges, and trade-offs of potential compliance or enforcement actions to senior colleagues. Working collaboratively across team boundaries and engaging with key Ofgem functions, developing close links to manage risks and issues. Representing Ofgem externally and building constructive stakeholder relationships to ensure challenges and issues are identified and resolved in consumers' interests. Ensuring that guidance given to external stakeholders including suppliers is accurate, legally robust and reflective of the relevant legislation or licence conditions.

Person specification

Role Criteria:

Essential

Experience of collecting, investigating and analysing qualitative and quantitative data and evidence to arrive at conclusions and recommendations [Lead criteria].

Excellent written and verbal communication skills that effectively communicate complex issues to non-expert audiences. Ability to proactively prioritise and plan your work and deliver quality outputs in a dynamic environment. Ability to build effective relationships and successfully influence challenging external stakeholders.

Behaviours

We'll assess you against these behaviours during the selection process:


Making Effective Decisions Communicating and Influencing Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:


You will also be asked to prepare a presentation. Full details of the presentation will be included in the invitation to interview.

Benefits

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Alongside your salary of 34,123, OFGEM contributes 9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.
When you press the 'Apply now' button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.


You will then be asked to provide a 1250 word 'personal statement' evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.


The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.


Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers


The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn].



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Lucy Dowding Email : recruitment@ofgem.gov.uk
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Recruitment team

Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.




In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.