Job Description

Compliance & Performance Officer - Office Based (Blackburn, Lancashire)

Location:

Blackburn, Lancashire (Office-based)

Salary:

23,000 - 26,000 DOE

Hours:

Full-time, Monday to Friday

Overview

We're looking for an experienced and motivated

Sales Quality & Performance Coach

to support and develop our growing call-centre teams across multiple online service brands.

Your role will focus on

improving conversion rates

,

enhancing sales tactics

, and

maintaining call-quality standards

through coaching, feedback, and structured performance reviews.

This is a hands-on role for someone who thrives in a fast-paced environment and enjoys helping others achieve measurable results.

Key Responsibilities

Listen to and assess sales and admin calls for quality, accuracy, compliance, and sales technique. Deliver detailed feedback and action plans to advisors to improve conversions and customer experience. Coach staff on objection handling, closing techniques, and upselling opportunities. Monitor team performance metrics and identify training needs or recurring weaknesses. Support management with weekly performance reports and quality-score tracking. Ensure scripts and processes meet compliance and company standards. Work closely with Sales Managers and Admin Leads to drive continuous improvement.

Skills & Experience (Essential)

Minimum

2 years' experience in a sales, QA, or coaching role

within a call-centre or similar environment. Strong understanding of

sales psychology, conversion tactics, and objection handling

. Excellent communication, feedback, and motivational skills. High attention to detail with a structured approach to call monitoring and reporting. Confident working with KPIs, quality frameworks, and CRM/call-recording systems.

Desirable:

Experience mentoring or leading sales teams. Background in compliance-driven industries (DBS, property, financial, or similar).

What We Offer

Competitive salary (23,000-26,000 DOE) Monday-Friday schedule (no weekends). Modern, supportive office environment in Blackburn. Opportunity to shape sales performance across multiple UK online service brands. Free on-site parking and ongoing professional development.

How to Apply

If you're passionate about

sales excellence, coaching, and quality improvement

, we'd love to hear from you.
Apply now with your CV and a brief summary of your relevant experience.

Job Types: Full-time, Permanent

Pay: 23,000.00-26,000.00 per year

Work Location: In person