Job Description

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

National Compliance Administration Officer

Worcester based with a balance of home and office working

24,831 - 26,138 per year

35 hours per week - Monday to Friday, 9:00am - 17:00pm

We have an opportunity for a National Compliance Administration Officer to join our National Compliance Team in Worcester. In this role, you'll play a key part in delivering efficient, high-quality administrative and support services that help ensure our compliance operations run smoothly. You'll be joining a collaborative environment where your contributions truly matter.


We offer a comprehensive training programme and ongoing development opportunities to help you grow and thrive as a professional within Sanctuary.

The role of

National Compliance Administration Officer

will include:

Identifying follow on works: Raising follow on remedial work orders to maintain the safety and compliance of our customers' homes Contacting customers to arrange service appointments, processing gas safety certificates Managing Service Records: Processing work orders using our SAP system and updating records with upcoming service due dates Liaising with internal planners and housing officers to ensure smooth service delivery Supporting Regulatory Standards: Gathering, preparing, and presenting accurate information to support the team in meeting or exceeding regulatory and internal standards

Skills and experiences:

Some experience in accurately checking and processing data Recent experience of undertaking a similar role Good organisational and planning skills with the ability to manage multiple tasks effectively Proven experience of working to deadlines and prioritising workloads Strong communication, interpersonal and customer care skills Proficient user of Microsoft packages including Word, Excel, PowerPoint, Outlook and Teams

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:


25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues 24,831 per annum (rising to 26,138 per annum after 12 months, subject to satisfactory performance)
For more information please click here


View the job profile (if the link is unavailable please visit the Sanctuary careers website)


Closing Date: 20 November 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent unlawful working.

Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.