Job Description

Compliance Planner FTC


Location: Hybrid, based at one of our Divisional Offices (Bournemouth or Coventry)


Contract Type: Fixed-Term Contract -

up to 6 months

Salary - Competitive + Benefits


McCarthy Stone is seeking a highly organised and proactive

Compliance Planner

to join our Property Operations team on a 6 month FTC This role plays a critical part in ensuring statutory compliance, safety management and the smooth operational running of our developments.


You will support the Compliance Manager in the planning and coordination of statutory compliance activities and planned preventative maintenance (PPM), ensuring we meet our legal obligations and deliver excellent service across our estate.


What You'll Be Doing

Managing and scheduling compliance service events and remedial works through Fixflo, ensuring SLA deadlines are met Tracking statutory compliance tasks and ensuring accurate record-keeping Monitoring contractor performance and working with the Supply Chain and Compliance teams to address risks Improving data visibility and system efficiency through effective Fixflo configuration Responding to incoming queries and system notifications, coordinating actions with other departments Escalating non-compliant issues and supporting timely recovery actions Supporting wider compliance reporting, including OPSO submissions Managing payment processes including raising purchase orders, chasing invoices and administering contra charges Acting as a Fixflo Champion within Property Operations Collaborating closely with internal stakeholders to resolve obstacles and ensure timely project delivery

Key Relationships


You will work closely with:

Property Operations, Services Operations, Services Commercial, Systems Support, Finance, Legal, and Multi-Tenure teams.


About You

Education & Qualifications

GCSE Maths and English (Grade C/4 or above) or equivalent A commitment to ongoing professional development

Knowledge & Experience

Experience scheduling work in a customer-focused or service-driven environment Experience planning property-related tasks (PPM, compliance, facilities or asset management) Strong understanding of property compliance obligations Excellent administrative skills and confident use of digital systems and databases Experience working within a matrix structure is desirable

Skills & Competencies

Strong organisational and time management skills Able to work under pressure and meet tight deadlines Proficient in Microsoft Office and database administration Effective stakeholder management Clear and professional written communication Commercial awareness is desirable

Personal Attributes

Highly organised and delivery focused Professional, approachable and team-oriented Tenacious, proactive and able to manage competing priorities Strong relationship-building and communication skills Positive attitude with a can-do approach

Why Join Us?


This is an excellent opportunity to make a meaningful impact in a role that supports safety, compliance, and operational excellence across our developments. You'll be part of a collaborative team working with modern systems to improve compliance outcomes and service efficiency.


Apply Today


If you are organised, motivated and ready to make a difference, we would welcome your application. Apply now to help ensure our developments remain safe, compliant and well-maintained.


As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of November 2021, McCarthy Stone operates 475 developments across the UK for more than 20,000 people.


We believe in championing the role, wellbeing and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.


We are proud to have been certified as a Great Place to Work 2022 as well as making the Great Place to Work Wellbeing list!