Job Description

About Us


At FDJ UNITED, we don't just follow the game, we reinvent it.



FDJ UNITED is one of Europe's leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you'll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.




We're looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.



Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?


The Role



As a Compliance Quality Assurance Specialist, you will ensure our AML and RG processes, customer interactions, and risk management models meet company policies and regulatory standards.



You'll conduct quality assurance checks, identify areas for improvement, and support the ongoing optimisation of the customer journey, with a focus on de-risking and consistent application of AML and RG procedures.



The role also involves maintaining and delivering AML and RG training to strengthen compliance awareness across teams.



You'll work closely with internal stakeholders, including Compliance, Customer Service, Player Risk, and LeCoR, to uphold the highest standards of compliance and player protection.



What You will do


Customer Interaction Reviews: Assess interactions between customer-facing staff and players, including the de-risking journey, to ensure adherence to protocols, accurate intervention and communication, optimising the overall customer experience. Reviewing and Evaluation: Conduct regular account reviews to evaluate the AML and RG detection models and risk management frameworks to ensure compliance, assess adherence to protocols and identify potential risks. Reporting and Documentation: Report and provide recommendations for process optimisation and enhanced risk management around AML and RG. Assist in the implementation of corrective actions. Maintain accurate records of quality assurance activities and assessments, producing detailed reports for management and regulatory reviews. Training and Development: Delivery, upkeep and organising of training programs and initiatives to ensure all employees, particularly those in customer-facing roles, understand and adhere to AML and RG policies. This includes addressing exceptions identified through the QA work directly with relevant teams, providing them with expert guidance and general best practice. Collaborate with internal teams; Work closely with internal stakeholders such as Compliance, Customer Service, Player Risk, and LeCoR with the ability to reflect to rapid markets shifts and requirements. Support AML and RG Governance in other general ad-hoc duties including customer litigations and initiatives.
Your Experience


Genuine interest and passion, as well as a solid, at least 2-year experience in the field of RG, its regulations and monitoring systems. Strong attention to detail and analytical skills. Tech-savvy with good technological literacy. Ability to prioritise tasks and work in a fast-paced environment both independently and collaboratively with cross-functional teams. Understanding of AML and RG practices and regulatory frameworks to help identify gaps in processes and risk mitigation. Good organisational skills coupled with a structured, methodical, and diligent work ethic. Our Way Of Working


Our world is hybrid.



A career is not a sprint. It's a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.


Application Process


We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.



Details

Hybrid

Gibraltar

Full Time Permanent

LCR0600

Location

Gibraltar

4th Floor World Trade Center, 6 Bayside Road, Gibraltar

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Benefits

Well-being allowance

Learning and development opportunities

Inclusion networks

Charity days

Long service awards

Social events and activites

Private medical insurance

Life assurance and income protection

Employee Assistance Programme

Pension

Meet the recruiter

Elena Orezzi

elena.orezzi@kindredgroup.com