Job Description

Reporting into the Global Rider Operations Manager, you will be leading the Rider Compliance team, who are responsible for ensuring our riders are compliant and supported while on the road. Your goal is to run an engaged and motivated team while redefining what good looks like.


We want to offer the best rider support in the industry. Deeply embedded within the operations processes of Deliveroo, and Rider Compliance is central to our continued success through its impact on rider retention and rider satisfaction.

Responsibilities

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Your role will be pivotal in shaping the rider experience and ensuring compliance across markets.

You will:

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Lead and develop a high-performing team

, fostering a culture of growth, engagement, and continuous improvement.
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Oversee the day-to-day management

of rider compliance processes, ensuring that all riders meet required standards while on the road.
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Execute and coordinate large-scale global projects

, working in close collaboration with Global Operations and local markets to implement standardised compliance pipelines and operational improvements.
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Drive strategic initiatives

focused on process optimisation, operational excellence, and the implementation of new compliance frameworks.
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Analyse operational issues

to identify root causes, propose practical solutions, and implement changes that enhance team performance and efficiency.
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Champion cross-functional communication

, delivering data and insights to stakeholders in clear, actionable formats.
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Prioritise and manage complex workloads

for yourself and your team, aligning resources effectively to meet business goals.
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Own and enhance key performance metrics

, including compliance adherence, quality scores, productivity (TP/person), and absence tracking.
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Be the voice of the rider

, advocating for their needs and ensuring their experience with Deliveroo is as smooth and supportive as possible.

What We're Looking For

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We're looking for someone who embodies both strategic vision and operational rigour, with the following competencies:

Inspiring Team Manager

- Proven experience managing large teams with a strong track record of engagement, development, and motivation.

Adaptable Problem-Solver

- Comfortable challenging inefficient processes, and skilled at navigating obstacles with creativity and resilience.

Analytical and Strategic Thinker

- Able to zoom out to see the bigger picture, but also dive deep to execute with precision and speed.

Inquisitive and Forward-Thinking

- Constantly seeking ways to improve how we operate and unafraid to challenge the status quo.

Master Prioritiser

- Confident balancing competing demands, and able to focus on what matters most while keeping stakeholders aligned.

Effective Communicator

- Capable of explaining complex processes simply and clearly, whether to execs, partners, or your own team.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.


We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.


We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.