Job Description

About PC Repair House

PC Repair House is your local, friendly IT helpdesk. We repair and support desktop and laptop computers of all types and brands, providing both in-store and on-site service for home and business users. From Windows health checks and data recovery to hardware replacement, custom builds, and network troubleshooting -- we're the approachable, professional face of computer service and repair across Surrey.

Having traded since 2011, we've built a reputation for high-quality workmanship and exceptional customer care. We're now looking for a competent, friendly, and technology-minded technician who takes pride in their work and enjoys helping customers.

Why Join Us?

As part of a small, close-knit team, your input makes a real difference.
You'll work directly with the company directors, who are hands-on in the day-to-day running of the business and will support your ongoing development.

We reward great communication, reliability, and positive customer feedback every month.

About the Role

You should have solid experience with computer repair, diagnostics, and general troubleshooting, both in-store and on-site. This includes hardware faults, software issues, and network or connectivity problems such as Wi-Fi, printer, and broadband setup -- helping customers get their systems running smoothly in their homes or workplaces.

We aren't just looking for "computer geeks" though -- communication is just as important as technical skill. You'll need to interact confidently with customers of all ages, clearly explain problems and solutions in plain English, and help them understand the value of the service we provide.

You should also have the confidence to recommend and up-sell appropriate long-term solutions, ensuring the customer gets the right outcome while supporting the growth of the business.

This is not a role where you can sit back when customers are present; every visitor should be greeted promptly and treated with respect. Professionalism, friendliness, and attention to detail are key - without our customers, there is no business.

If you enjoy solving problems, helping people, and delivering high-quality technical work both in-store and on-site, we'd love to hear from you.

All about your benefits

28 days holiday. Monthly bonus based on feedback scores. Salary based on experience. Opportunities for progression.

All about your responsibilities

Making sure that each repair solution meets the highest standards and treat customers as you would a friend or family member; with respect and courtesy. Attend customers' homes and workplaces to carry out repairs, collections, and on-site troubleshooting Hold a full UK driving licence and maintain a professional approach when representing the business off-site Communicate effectively with team members. React positively to feedback and contribute to a supportive team environment. Deliver excellent customer service in all interactions -- in-store, on-site, and online

All about you what key skills, knowledge and experience you need.

Minimum 1 year of hands-on experience in computer repair, troubleshooting, or networking. Solid understanding of Windows operating systems, hardware diagnostics, and component upgrades. Familiarity with LAN/WAN networks, Wi-Fi setup, and on-site connectivity troubleshooting (e.g. printers, routers, broadband) Working knowledge of email configuration (POP/IMAP/Exchange) and common business software. Awareness of cloud services and small business IT environments. Some experience with Mac systems beneficial but not essential. Genuine interest in current PC technology -- CPUs, GPUs, SSDs, and performance hardware. Friendly, professional, and customer-focused, with excellent communication skills. Positive, proactive attitude with good problem-solving ability. Ability to listen to feedback and problem solve. A

full UK driving licence is required

, as the role occasionally involves visiting customers on-site and handling system collections or drop-offs alongside workshop-based work.
Job Types: Full-time, Permanent

Pay: 24,500.00-28,000.00 per year

Experience:

Computer repair: 1 year (required)
Licence/Certification:

full, UK driving license (required)
Work Location: In person