Job Description

Concierge & Guest Services Executive

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The Cumberland

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Contract:

Full Time

Payment:

Hourly

Salary:

14.30 per hour

The Cumberland draws inspiration from the capital's love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it's the perfect base for a rocking time in London. You'll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

What you'll be doing

Are you the go-to person for discovering the best experiences in London? If you have a bold passion for creating memorable moments and showcasing our vibrant city, we invite you to join our small but dynamic team dedicated to enhancing our guests' visits.


As a Guest Service Executive, you will play a vital role in helping guests maximize their experience. Whether it's providing directions, making theatre bookings, delivering luggage, securing restaurant reservations, or presenting guest amenities, every day will bring new challenges and opportunities. You will collaborate with various departments to ensure that we deliver exceptional guest experiences throughout every aspect of their stay.

What you'll bring

Excellent communication skills, with proficiency in both written and spoken English The ability to demonstrate empathy and understanding when engaging with our guests A proactive approach to problem-solving, ensuring that every guest feels valued and attended to Strong interpersonal skills that foster a welcoming and inclusive atmosphere Adaptability to thrive in a fast-paced environment, responding to diverse guest needs A genuine desire to create extraordinary moments and enhance our guests' experiences

If you are excited about contributing to a culture of service excellence and making a real difference in our guests' stays, we encourage you to apply for the Guest Service Executive position. Join us in creating unforgettable experiences in our wonderful city!

What you'll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests.


In fact, we're so committed to this that our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.


Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.


Financial Wellbeing - You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:

Wage Stream - You'll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks - Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend - Earn up to 1000 when friends join our team Interest-Free Loans - Season ticket loans to make commuting easier

Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it.

On-Site Mental Health First Aiders 24/7 Employee Assistance Line - Free, confidential advice Be Well Platform - Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme

Recognition & Community - We're proud of everything we achieve, so we always celebrate our extraordinary team and culture.

'Wonderful People' Awards - Monthly, quarterly, and annual recognition Social & Seasonal Events - Fun, inclusive celebrations People Council - A platform for every voice Paid Volunteering Days - Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.