Job Description

The

Copthorne Hotel Slough-Windsor

is looking for an experienced and enthusiastic

Guest Services Executive

to join our team. This is an exciting opportunity to contribute to a culture of service excellence and play a key role in delivering memorable guest experiences.

About the Role

As a Guest Services Executive, you will be the primary point of contact for VIP and returning guests. Your role is to ensure they receive personalised attention and a seamless journey from arrival to departure. You will also handle guest inquiries and complaints both in person and via email, working closely with all departments to uphold high service standards.

Key Responsibilities

Warmly greet guests by name to create a positive first impression and make them feel welcome Be familiar with the daily VIP list and associated amenities, ensuring all SOPs are followed Create personalised plans and experiences upon guest request Communicate and coordinate special service requests for VIP guests pre-, during, and post-stay Identify and propose service improvements to Senior Management for approval Complete detailed handovers to ensure consistent communication across shifts Clearly communicate VIP guest preferences and plans to all relevant departments Maintain in-depth knowledge of the hotel's services, facilities, and local attractions

About the Hotel

The Copthorne Hotel Slough-Windsor is ideally situated, close to historical Windsor and the prestigious Slough Trading Estate. The hotel offers 219 comfortable guest rooms, 24-hour concierge service, impeccable customer service and modern amenities, as well as an indoor swimming pool and sauna.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

Group Personal Pension Plan Life Assurance Meals Provided on Duty Employee Discounted Accommodation Employee Discount on Food & Beverage and Hotel Restaurants Friends and Family, (discounted) Accommodation Rate Length of Service-related holiday scheme Eye Care Vouchers Long Service Awards Employee of the Month / Year Recommend a Friend Scheme Car Parking
As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

Job Types: Part-time, Permanent

Pay: Up to 20,400.00 per year

Expected hours: 6 per week

Benefits:

Discounted or free food On-site parking
Schedule:

Monday to Friday
Work Location: In person

Reference ID: Guest Services Executive (P/T - 30 hours )