Job Description

Here at the

Mick George Group

we are currently recruiting a

Concrete Customer Service Representative

to join the team.

Location:

Mick George Head Office - Huntingdon

Working Hours:

Monday - Friday between 7am -4pm or 8am - 5pm, Occasional Saturday work as and when required. (additional hours if required)

Pay:

27,000

Benefits:

Company Pension, Employee Assistance Programme, 28-Days holiday including bank holidays, Company benefit platform, Cycle to work scheme, PPE provided, Internal training and room for progression.

The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Making sure every customer has the ultimate customer experience from start to finish. Multi-tasking is key to being able to manage answering the phone, complete administrative, prioritise tasks all with high attention to detail.

Main Responsibilities

Answer all incoming calls/emails/portal support from existing and new customer in a timely manner, making outbound calls to customers to give regular updates and deal with any queries. Build rapport with new and existing customers, ensuring a positive customer journey from start to finish. Have adaptable approach to each customer's needs and requirements, being able to upsell and identity and cross-selling opportunities.

Be highly organised and manage own and shared team inbox, complete all administrative duties such as checking purchase orders, invoice/ticket queries, organising refunds when necessary and taking/booking orders. Build rapport with different Mick George departments to ensure a smooth customer journey from each department (Sales and Transport). Keep up to date with all company updates reviewing work locations, mixes and prices when taking orders. Have a flexible approach to work completing any Ad-hoc requests required by the concrete department.

Skills & Competencies Required

Computer literate & Microsoft Office Skills Flexibility to get tasks completed as needed with excellent attention to detail. Ability to work under instruction whilst using own initiative where necessary. Highly organised with a polite and confident telephone manner Previous experience within the construction/ aggregates/ waste industry would be advantageous but not essential. Driven and pro-active individual.
Job Types: Full-time, Permanent

Benefits:

On-site parking
Schedule:

Day shift
Ability to commute/relocate:

Huntingdon, PE29 6XU: reliably commute or plan to relocate before starting work (required)
Experience:

Customer Service: 1 year (required)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person