Job Description

Lancaster Conferences & Hospitality are looking to recruit highly motivated individuals to join their team in the role of Hospitality and Conference assistant to work during the next academic year. This role is a great opportunity to build customer service skills and development within food delivery, conference and events.
We are looking for team members who are passionate about delivering a constant high standard of customer service and who can work in a high pressured environment. You will be required to work a flexible schedule including evenings and weekends.
The Team operate all year-round delivery of hospitality for university meetings, conferences and events and student college activities, at venues across campus including the Lancaster Conference Centre, Forrest Hills and at the Castle in Lancaster. We also operate 80 Guest Rooms.
During vacation times the Team host larger events for up to 800 people including day and residential conferences.
Pay Rate: 12.21 per hour plus 1.47 holiday pay
Start Date: 1st August 2025
End Date: 28th August 2025

• To provide an excellent customer service to both internal and external visitors, staff and students.
• To maintain a consistency of standards by following our University and Departmental processes and policies.
• To set-up, prepare, serve and deliver food and beverages in line with departmental procedures across the Lancaster
• University Campus and Venues.
• To correctly use equipment in line with departmental procedures.
• To complete daily cleaning schedules and carry out other cleaning duties as required.
• To work within EHO, COSHH and Health and Safety Guidelines.

• To wear uniforms at all times in line with departmental policy.
• To maintain a high standard of personal hygiene, and work in a clean and tidy manner.
• To complete relevant training courses as directed by the senior manager.

Person Specification

• Can demonstrate a strong customer service experience and ethos and proven ability to deliver consistently high levels of service standards
• Evidence of working in a team effectively
• Ability to adapt to changing working demands
• Attention to detail and ability to follow instructions
• Able to work flexibly on a rota basis to include evenings and weekends
• Able to undertake physical lifting and manual tasks
• Proven Reliability and Responsibility

Working in this role will help develop the following skills and experience:

• Flexibility
• Multi-Tasking
• Organisation
• Planning-Organising
• Problem Solving
• Self-Motivation

You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered.
Please note: Unless specified otherwise in the advert wording, this role is only open to individuals living in the UK.
Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand.
Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.
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Help and advice on making applications can be found on the Lancaster University Careers pages. Visit

Skills Required