Job Description

Job Ref:

TLH1230

Branch:

The Lensbury

Location:

The Lensbury, Teddington

Salary/Benefits:

25398 plus use of leisure, discounts, EAP and lots more!

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Monday - Friday 07.00 - 15.30

Hours per week:

40

Posted date:

02/05/2025

Closing date:

15/06/2025

About us



Part of London + Regional Hotels,

The Lensbury Resort

is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

Offer a warm welcome to all visitors entering the conference centre and direct them to their correct meeting room; Produce Provide all welcoming materials and official documentation for meetings; and events while overseeing the conference lounge; Respond to IT, AV, FB and facilities queries and requests from event organisers; delegates and disseminate actions and information accordingly; Receive and sign for deliveries whilst managing the conference inbox; Respond to small meetings and requests loading them in the CRM system OPERA Provide on the day client support including signage, photocopying, etc.; Respond to internal enquiries for rooms and take bookings; Prepare and issue the daily update function sheets /event arrangements Provide administrative support for the ME Team; Contact all event organisers with pre-event welcome email introducing them to the event operations team, allowing any last minute or special welcome requests to be handled; Managing the charges and postings of the events on the current day Completing post event invoices in a timely manner; Admin preparation for Social events and Elite sports event

What are We looking for?

Exceptional interpersonal skills to enhance the service standards throughout the organisation Excellent communication, guest service and time management skills Experience in Corporate Reception or similar role Meeting Events experience would be an advantage Computer skills, specifically Microsoft Office Suite (Word, Excel) Knowledge of Opera Cloud system would be an advantage Mulitasking skills and attention to detail essential

Shift Patter

Monday to Friday 07.00 - 15.30 Shift

What's in it for you?

Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports) Discounts - Spa, Watersports hire, rooms, friends family rate rooms, at Lensbury and across the L+R portfolio Employee Assistance Programme (access for your family also) Online Benefits Portal Fully-funded Apprenticeships Free lunch and free parking Staff social events/parties/awards Cycle to Work Scheme

The Lensbury Club - London's Riverside Resort

The Lensbury's exclusive leisure club, hotel and conference centre sits in extensive grounds on the banks of the Thames in Teddington, south west London.



Our members can take care of their wellness by working out in the Lockside gym and studios, playing tennis or pickleball on our courts, boating on the river - launched from our specialist Watersports Centre, or relaxing in our extensive grounds. After catching up on emails in our co-working spaces, they can recharge with a coffee and light snack from our deli or something more substantial in our Club House restaurant.



Visitors to the area can enjoy an overnight stay in one of the elegant hotel bedrooms, with access to The Lensbury's facilities, enhanced by the location and beautiful surroundings.



For business, The Lensbury provides a captivating backdrop away from the hustle and bustle of central London. It's an ideal setting for a whole host of business events, from meetings and conferences to team building and company away-days.