Job Description

Job Title: Spa Receptionist

Location:

Lough Erne Resort, Enniskillen, Northern Ireland

Position Type:

Full-time

About Lough Erne Resort:

Lough Erne Resort is a world-class luxury resort located on a stunning 600-acre peninsula with breathtaking views of Lough Erne. Nestled in the heart of Fermanagh Lakelands, the resort offers an unrivalled experience for guests seeking relaxation, fine dining, and spa indulgence.

About The Role

Job Title: Spa Receptionist

Location:

Lough Erne Resort, Enniskillen, Northern Ireland

Position Type:

Full-time

About Lough Erne Resort:

Lough Erne Resort is a world-class luxury resort located on a stunning 600-acre peninsula with breathtaking views of Lough Erne. Nestled in the heart of Fermanagh Lakelands, the resort offers an unrivalled experience for guests seeking relaxation, fine dining, and spa indulgence.

:

As a Spa Receptionist at Lough Erne Resort, you will be a key member of our spa team, responsible for creating a warm and welcoming environment for our guests. Your primary role will be to ensure the smooth and efficient operation of the spa reception area, providing exceptional customer service and administrative support to both guests and staff.

Responsibilities:

1.

Guest Services:

Greet and welcome spa guests in a friendly and professional manner. Assist guests with check-in and check-out procedures. Answer inquiries about spa services, packages, and amenities. Schedule spa appointments and manage the booking system. Handle guest requests, concerns, and feedback promptly and professionally.

2.

Administrative Duties:

Maintain accurate records of spa bookings, payments, and guest profiles. Handle cash and credit card transactions, ensuring accuracy and security. Prepare daily reports and maintain cleanliness in the reception area. Manage spa inventory, including retail products and supplies.

3.

Communication:

Effectively communicate with spa therapists, management, and other departments. Relay important information to guests regarding spa policies and procedures. Act as a liaison between guests and spa staff to ensure seamless service.

4.

Team Collaboration:

Collaborate with spa therapists and other spa team members to ensure the smooth flow of daily operations. Assist in coordinating staff schedules and appointments.

Qualifications:

Previous experience in a customer service or receptionist role, preferably in a spa or hospitality setting. Exceptional interpersonal and communication skills. Strong organizational skills with attention to detail. Proficiency in using computer systems and booking software. Ability to handle cash and perform basic accounting tasks. Enthusiasm for wellness and spa services. Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

Competitive salary and benefits package. Employee discounts on spa services and resort amenities. Training and development opportunities. A supportive and inclusive work environment. Opportunities for career advancement within the resort.

If you are passionate about delivering exceptional customer service in a luxurious spa environment and want to be part of a prestigious resort team, we encourage you to apply for the Spa Receptionist position at Lough Erne Resort. Join us in creating memorable experiences for our guests while enjoying the beauty of the Fermanagh Lakelands.


To apply, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role.

Lough Erne Resort is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required Criteria

Skills Needed

About The Company

A WORLD APART Lough Erne Resort, is the ultimate expression in old world heritage and new world luxury. Located minutes from Enniskillen, Irelands only island town, it is easily accessible from Belfast, Dublin, Derry, Donegal and Sligo Airports. Nestled on a 600 acre peninsula on the breath-taking Fermanagh Lakes, its 120 Luxury Rooms & Suites, offer stunning panoramic views from almost every vantage point. The Resort features two championship golf courses, including The Faldo Course, The Academy, The Thai Spa, 6 Conference & Meeting Rooms, a variety of innovative Dining experiences from our talented culinary team led by acclaimed Executive Head Chef Stephen Holland, combined with the adventure playground that is the Great Outdoors. Any stay at Lough Erne Resort guarantees the perfect combination of relaxation, adventure, fine food, delectable drinks and the warmest Fermanagh welcome. The resort team will work with you and your clients to curate event solutions and experiential programmes for our luxury Golf, Incentive, Meetings & Group travel products set against the incredible backdrop of the Fermanagh Lakes.

Company Culture

Careers at Lough Erne Resort




At Lough Erne Resort our recruitment philosophy is simply to recruit for attitude and train for skills.


Lough Erne Resort is committed to providing guests with the highest standards of attention and personal care. In order to deliver this we seek to employ individuals who share our passion and dedication for delivering and achieving guest excellence. Our team is dedicated and work in a service driven environment in which people come first


Need and Anticipation:


The people who work for us have the ability to anticipate the needs of our guests and must be motivated by raising service standards to the highest level attainable at all times


The Best Working Conditions:


We believe in investing in our people since it is vital that each and every person within the organization is motivated and happy. Only then can we provide the best. We offer competitive salaries and working conditions whatever your chosen field of expertise and level in the organization.

Company Benefits

You can expect excellent training and career development opportunities at Lough Erne Resort


Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Free parking, Competitive salary, Preferential room rates, Long service recognition, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

10.60 per hour