Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.


The Configuration Coordinator at CDW is responsible for organising and driving daily workloads throughout the Configuration centre. The role consists of a mix of system related work, to ensure orders are allocated and prioritised correctly, and working alongside the Team Leaders to ensure that work is progressing at pace, and with the right focus on quality. Escalating to the leadership team if SLA's are slipping will be a priority, and being part of plans to tackle heavy workloads. Understanding and motivating a team of skilled technicians, within a fast paced, highly dynamic environment. High standards are required to ensure our products are received by our customers' right first time, on time. Administrators will be accountable for ensuring orders flow through the configuration centre and space is managed correctly. Supporting leadership functions in the absence of Team Leaders will also be required to support development.

Key responsibilities

Allocation of workload, always aware of priorities and urgent requirements Scheduling work to ensure correct expectations are set and timescales are met in accordance with Team Leader direction. Helping to ensure all processes are followed. Feeding back to the leadership team any concerns around Technician performance and development opportunities Working closely with other NDC Team leaders & Coordinators to help ensure all required items and orders enter and exit the department in full and efficiently Carry out tasks directed by the team leader, which will assist in leading and driving a team of skilled technicians, and assist the team leaders with the motivation and morale of that team Establishing and maintaining excellent internal and external service levels and assisting with identifying improvements areas Working to ensure skill gaps are facilitated through correct work allocation at the direction of leadership and training teams Provide input and feedback to the Team Leaders for when they conduct 1 to 1 meetings with technicians Manage checks of stock levels of consumables and report required stock to the Team Leaders. Systemic work to facilitate orders picking into the Configuration Centre Assist Team Leaders and Supervisor with initial investigation of stock issues / pick Issues Carry out tasks as required and directed by the Leadership team Check outstanding shipments at end of day Systemic work to facilitate warehouse movement activities Place monthly orders for consumables

Qualifications, Skills & Experience Management Responsibilities

Desirable experience in a previous coordinator, or administrative role Strong Microsoft Office skills, preferably including Excel, Outlook, and Word Strong written and verbal communication skills Customer and sales facing with the ability to communicate effectively and appropriately with both Ability to ensure that the Health and Safety and housekeeping standards are kept to the highest possible level at all times Experience with assuring quality standards are met at all times

Essential Attributes

Excellent organisational and communication skills Must hold a strong work ethic and show commitment to CDW Motivational, an ability to get the best from the team even during high volume periods Professional Honest and hardworking Self-Motivated and proactive Excellent attention to detail Proven record of reliability, responsibility and accountability Good interpersonal skills - ability to liaise with personnel at all levels and adapt style accordingly, being presentable and aware of external visitors Capable of multi-tasking, efficiently managing time and resources Ability to work to challenging deadlines Have a desire for continuous development and improvement of self, team and department A receptive, approachable individual who can provide and receive feedback in an effective, impartial manner Must posses a proactive approach to problem solving at root cause, with a can do attitude Multi-functional team player experienced in all aspects of general team work A good understanding of CDW as a business and its goals and visions for the future

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.


CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.