Job Description

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

Salary & Benefits -

We offer a salary from 29,739 - 39,666 per annum, depending on experience

Annual performance related bonus Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Connections Technician progression plan 25 days annual leave plus bank holidays - plus an extra wellness day! Life assurance cover of 4 times pensionable salary A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Bradford / Hybrid Working (Typically two day's in the office per week - Bradford but this is subject to change when required)

Work type: This is a temporary fixed term position for 12 x months. Working 37 hours per week, Monday - Friday between a flexible working window of start times between 8:00am-10:00am and finish times between 16:00pm-18:00pm

We have an exciting opportunity for a Connections Technician to join our Developer Services Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.





We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.





New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.





The Developer Services team works with a wide range of customer bases, from commercial developers to existing domestic customers to ensure any new developments have the correct water plans in place. You will be the first point of contact for individual customers and developers across clean services and see them efficiently through our processes, ensuring we provide an excellent customer service.

Where you fit in:

As our Connections Technician, you will:

Produce quotes/re-quotes for new water connections, for both domestic and commercial customers. This includes both single and multiple connection applications. Produce plans that Customers/Developers can understand and follow without the need for further clarification Interpret surveys & Network Engineer consultations in order to produce accurate quotes. This includes being able to challenge Surveyors where you feel the survey is incorrect and being able to amend the plans accordingly Calculate Water and Wastewater Infrastructure charges for developments connecting to the network for the first time. Interrogate systems and interpret historic meter readings to calculate any credits due Assist Accounts Receivable with complex finance queries, to ensure that we have an accurate record of monies due, received or to be refunded Provide technical support for internal colleagues Action call backs and email correspondence accurately and within a timely manner Accurately update regulatory records (Water UK submission spreadsheets) in a timely manner

What skills & qualifications you will need:

Excellent IT skills, previous experience of Microsoft Office Strong customer service skills and previous experience of dealing with a range of customer queries Previous experience in the Water Sector is desirable. Basic knowledge of Maths and English as you will need to interpret customer feedback and also understand customer billing information Creative, able to generate ideas and identify improvement opportunities Flexible and resilient, able to adapt to continuous change


Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you've got experience in the water sector and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Please apply online and submit an up to date CV and covering letter outlining your suitability for the role.

Recruitment Process:

Closing Date -8th August, 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.





All our roles are subject to a medical questionnaire, and further medicals when required.





We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.





If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.





Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.





No agencies please.