Job Description

We currently have an excellent opportunity to join the Trust as an Operative, carrying out more of the general (and more technical) maintenance/construction work needed to maintain our networks safety, heritage, and integrity. All our Operatives help with vital maintenance, as well as being faces of the Trust as key (and often first) points of customer contact on the tow path.
Our Operatives work an annualised hours system which includes working an rota system including statutory holidays, so you must be happy to work in an on call rota, which will include some weekend working. You will also be working with other staff and volunteers, Operatives to undertake maintenance and repair works, operate assets and providing information to customers, as directed by your Site Supervisor.
This flexibility is very important in order to be certain that we can respond to critical needs when they occur. Please only apply if you are happy to work an average of 37 hours a week on a rotating shift pattern, with some emergency call out expected.
Location & coverage
Reporting to the base in Lancaster, this role will be based around the Lancaster, Preston & Wigan areas and involve regular travel along the Northwest network. You will report to our Lancaster site each day before being issued instructions on location of work for the day and transport.
Occasionally you may also be required to work in other areas of North West Region.
About the role
This is predominantly an outdoor role. We love the outdoors at Canal & River Trust, and it's so important that as a member of the Waterway Operative team you enjoy all weathers! Call outs, repairs, vegetation clearance and assisting the general public & towpath and waterway users doesn't only happen on the sunny days, so rain and cold is all part of the experience.
Key responsibilities:

• Working outside, carry out maintenance and repair works to the waterway infrastructure, to maximise network availability.
• Undertake key duties associated with the maintenance of the waterway and waterside e.g. towpath improvement work.
• To protect the natural and historic environment associated with the waterways by ensuring their consideration during all works.
• Provide a first level of response for reactive works to ensure the safety of customers and the availability of the network, participating in an on-call rota as required.
• Work alongside and lead volunteers, to deliver high quality works, maintaining and building on our high levels of volunteer satisfaction.
• Support asset inspections, identify and report any structure failures, breaches, damage or pollution incidents.
• Undertake work in a productive and efficient manner delivering the work to the correct standard and agreed programme.
• Assist in the planning of all work to ensure the correct equipment, materials and plant resources.
• Always display the Trust values and behaviours, linked to professionalism and inclusion.

About you
It is essential that our new team members can settle in and enjoy the varied work we perform, so you really must love physical outdoor work all year around, and have a genuine appreciation for respecting the needs of nature, environment and our millions of waterway visitors. Our waterways are not just for short visits by day users or holidaymakers, thousands of community members live on our boats all year and you will be playing a role in caring for their home, their space. It is also essential that you are comfortable dealing with the public, and can respond to the unexpected with thought, care, respect and a positive practical approach.
Technical:

• You will demonstrate great care in the quality and standard of your work.
• You will be a good communicator and have excellent customer service awareness - you will be the face of the Canal & River Trust on our waterways and will handle all communication with respect.
• Basic literacy and numeracy skills (Maths and English GCSE or equivalent).
• Some experience of manual/construction/outdoor work.
• Some experience of working with plant and or equipment.
• Experience working in a relevant environment - paid work or as a volunteer (outdoors related, environmental related, customer service etc), desirable.
• Some knowledge heritage-based construction skills e.g. lime mortar or NVQ 2 Heritage Repairs, desirable.
• Experience using of plant/tools and equipment - training will be given to use appropriate plant/tools to maintain the canal/river environment, desirable.

General:

• Basic IT skills - comfortable with modern handheld mobile devices for making calls, inputting information, and use of mobile applications etc.
• Valid UK driving licence (held min 3 years) as you will be expected to drive company liveried vehicles from time to time.

If you have any questions about the role please contact
We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.
What we offer
All our waterway operatives step up their salary through a salary progression plan. Starting at 25,115.
Further to salary offered, the Canal & River Trust offers a competitive contributory DC Pension scheme arrangement, great holiday entitlement (increasing with years of service) and numerous other employee benefits, including several salary sacrifice benefits, all of which can be found ( . These include:

• Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%.
• 25 days paid holiday (FTE)
• Free access to specialist counselling on a range of issues, e.g. health, financial, well-being and domestic matters.
• Access to a range of employee benefits including store discounts, boating holiday discounts.
• Free fishing facilities across our canal network.

All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

Skills Required