The Consultant manages and executes successful Enterprise Resource Planning (ERP) deployments and fosters strong client relationships. The consultant provides high-level implementation, training, and professional services to a portfolio of assigned clients (including on-site visits as needed) to manage and utilize the business operation functions in Yardi software products.
ESSENTIAL RESPONSIBILITIES
Performs complex system and business process reviews and other service reviews (on-site as needed) to identify inefficient processes and makes sound recommendations for client productivity gains
Trains clients and manages continued software integrations, maintenance, and updates in collaboration with clients
Researches, analyzes, and resolves software functionality and reporting problems for clients
Uses positive influence with clients to effectively navigate sensitive client objections, communicate complex and/or sensitive messages, preemptively address potential client concerns, build sustaining alliances with clients, and influence positive outcomes through active counsel
Enlists support from management and peers to address complex client requests and resolve complex issues
Analyzes and interprets client operational needs and determines initial system configuration accordingly
Performs or assists with data mapping and conversion, user training, and other services to ensure successful software deployment
Determines and documents solutions and best practices to contribute to a solutions repository
Advises and institutes best practices relevant to clients in the application of Yardi products
Recognizes and refers opportunities to sell products/services to existing clients
Provides recommendations and informed direction to clients regarding ancillary products and services that align with client business and operational needs and goals
Collaborates internally with analysts, designers, programmers, sales teams, and marketing teams with a focus on meeting client needs and maintaining high-level customer service standards
Performs special projects related to department training and client support as well as other duties as assigned under supervision of Manager
EDUCATION/QUALIFICATIONS/EXPERIENCE
Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences or other equivalent relevant experience in the property management industry
Five plus (5+) years of experience in software or business process consulting or equivalent consulting experience interacting with customers
Three (3) years of experience managing projects on accounting, business process, property management, or real estate software
Experience in ERP systems
Experience positively influencing clients, peers and management
Experience independently managing and resolving a variety client issues
DESIRED EDUCATION/QUALIFICATIONS/EXPERIENCE
Yardi domain experience
Knowledge of property management industry and Yardi's competitors
REQUIRED SKILLS/ABILITIES
Proven ability to manage projects with multiple touch points
Proven excellent written and verbal communication skills
Proven client-centered commitment and focus
Proven ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with clients
DESIRED SKILLS/ABILITIES
Ability to think and act strategically by visualizing new possibilities, challenging assumptions, and recommending the implementation of new ideas or strategies
WORKING ENVIRONMENT/PHYSICAL DEMANDS
Ability to work at assigned locations
Attend meetings and perform tasks for long periods of time on a computer and on the telephone
Regular attendance and a regular work schedule are essential functions of this job
The employee is expected to adhere to all company policies and to act as a role model in adhering to all company policies. This job description is intended to describe the general nature and level of work involved for this position. It is not an exhaustive list of the responsibilities, duties, and skills that are or may be required.
LOCATION
London, United Kingdom
BUSINESS UNIT
Global Solutions
DEPARTMENT
Professional Services
EMPLOYMENT TYPE
Employee- Full Time
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Job Detail
Job Id
JD3808780
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
London, ENG, GB, United Kingdom
Education
Not mentioned
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