Job Description

Basic information

Location

London, Manchester

Business Line

Technology & Transformation

Date published

17-Apr-2025

Req #

18569
Job description

Connect to your Industry

Part Creative. Part Technology. One hundred per cent digital.


At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society. We're a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. Want to help us shape the future? We're looking for experienced practitioners from a consulting, design, tech or business background who can show our clients what's next, then work with our mixed-discipline team to make it happen.


As part of our Consultancy practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes.


We embrace the strengths of diverse talent within our team. You may have a brilliant mind, be a confident communicator or a nerd for all things digital, or you may have an impeccable business instinct, a collaborative outlook and a flair for big ideas.


We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.


What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we

lead the way

,

serve with integrity

,

take care of each other

,

foster inclusion

, and

collaborate for measurable impact

. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

As a Business Analyst in Deloitte Digital Public Sector, you will work with clients to understand their business needs and requirements, and translate those requirements into functional specifications and use cases. You will analyze and document business processes and workflows, collaborate with technical teams, participate in testing and quality assurance activities, and provide support during implementation and post-implementation phases. Additionally, you will conduct stakeholder interviews, identify and document risks and issues, develop and maintain project documentation, communicate project status and issues to stakeholders, provide guidance to junior team members, and stay up-to-date with industry trends and best practices.


Key responsibilities:

Translate client requirements into functional specifications and use cases. Be a key member of the team and help to foster successful outcomes and drive inclusivity for all. Analyse and document business processes and workflows. Collaborate with technical teams Participate in testing and quality assurance activities. Provide support during implementation and post-implementation phases. Conduct stakeholder interviews Identify and document risks and issues. Develop and maintain project documentation. Communicate project status and issues to stakeholders. Provide guidance to junior team members. Stay up-to-date with industry trends and best practices.

Connect to your skills and professional experience

Essential

Be a critical thinker, able to question the status quo and imagine a different future, whilst factoring in what's feasible and best value for money. Great at delving into the details when necessary, as well as being able to step back and think about the bigger picture. Experience developing strong client relationships. Ability to run and developer workshops, training sessions and presentations. Be confident discussing creative ideas, digital solutions, and user experience with other roles in the delivery team e.g. developers, testers, user researchers, interaction designers and product owners. Knowledge of the Agile development process. Experience with process mapping as-is and to-be processes, gap analysis, and writing user stories and acceptance criteria. Understanding of risks and issues. Experience working in digital transformation. Organised, collaborative, and able to mentor junior analysts and work as a team.

Desirable

Previous experience as a Business Analyst or Analyst Manager, or equivalent. Experience in digital transformation in the public sector. Software development, service design, or user experience or equivalent background or ability to understand these concepts.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Customer

Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology and Transformation


"I get to work on projects that help clients in a sector I feel truly passionate about." - Rhiannon, Technology and Transformation


"Everyone always says "it's the people," and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital." - Gillian, Technology and Transformation

Our hybrid working policy

You'll be based in London or Manchester with hybrid working.


At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.


We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.


Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.


Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers


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