Job Description

About Us

Conexia is one of the most trusted and experienced providers of payroll and HR services in the UK and Ireland. our expert teams bring decades of proven outsourcing; supporting organisations across every stage of the employee lifecycle.

With a reputation built on trust, reliability, and deep industry knowledge; from streamlining complex administrational tasks to enhancing employee engagement and delivering seamless payroll services, we empower organisations to unlock the full potential of their workforce. As well as being highly qualified experts, at Conexia our colleagues are passionate about delivering exceptional service and driving long-term value for our clients.

We continue to invest in our colleagues and work with our clients to evolve, innovate, and shape the future of HR and payroll with confidence and stability.

At Conexia, we don't just meet expectations -- we exceed them. Together with our clients, we're creating smarter, more agile workforces and delivering positive change across the HR landscape.

Overall Purpose of the Role

We are seeking a motivated and customer-focused Contact Centre Administrator to join our team.

In this role, you will handle inbound calls, assist clients with inquiries, provide guidance and information, and resolve issues promptly and professionally. You will respond to email enquiries and maintain accurate client records.

The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work as first point of contact to our clients. Previous customer service or call centre experience is a plus but not required as full training will be provided.

Key Responsibilities are:

Provide support and advice to clients via telephone and email, with a primary focus on handling inbound telephony queries from clients, their employees, and internal colleagues.

Deliver full administrative support, ensuring accurate and timely data entry and management across internal systems.

Ensure all work meets established Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Shared Service Centre quality standards.

Take a proactive approach in identifying opportunities to improve processes and enhance service delivery.

Actively engage in personal development and contribute to ongoing performance management and development initiatives.

Personnel Specification:

ESSENTIAL

Proven track record of delivering high-quality customer service in a fast-paced environment.

Strong computer skills, including intermediate proficiency in Microsoft Word, Excel, and Outlook.

Excellent organisational skills, with the ability to prioritise tasks and manage conflicting demands.

Ability to handle a high volume of queries while maintaining accuracy and attention to detail.

Clear and effective communicator, both verbally and in writing.

DESIRABLE

Practical, hands-on administration experience.

Experience using an online chat function in a professional setting.

Some benefits of working with us:

Competitive Salary.

Company matched pension scheme.

Life assurance.

23 Days holiday rising to 25 after 2 years and 27 after 5 years.

Opportunity to purchase additional leave.

15 weeks fully paid maternity, adoption, and shared parental leave.

2 weeks paid paternity leave.

Generous Company sick pay scheme.

Opportunity to take a paid day out of the office, volunteering for a charity close to your heart.

Service awards.

Recognition awards.

External training and professional academic financial support opportunities.

On-site subsidised canteen.

Locked bicycle shelter.

On-site showers.

Access to 24-hour Employee Assistance program

Voluntary benefits:

o discounts on retail and socialising e.g. discounted gift cards/cashback.

o Health and wellbeing e.g. dental insurance/health screening.

o Travel and technology e.g. Travel discounts at home/abroad.

Conexia is an Equal Opportunities Employer. We welcome applications from all individuals regardless of age, gender, disability, race, religion or belief, sexual orientation, or socio-economic background. We are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: 24,570.00 per year

Benefits:

Additional leave Canteen Casual dress Company pension Enhanced maternity leave Sick pay
Schedule:

Day shift Monday to Friday No weekends
Work Location: In person

Application deadline: 27/06/2025
Reference ID: Conexia 28/04/25/01