Job Description

About Us

Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

Holiday accrual scheme & paid day off for your birthday Life Insurance Scheme Full range of motor discounts for service, sales & parts Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support Bike to work Scheme Professional development and recognition programme On-line discount site & life planning services Staff & Customer Referral schemes

The Role

The main purpose of a Vospers Contact Centre Operative is to provide a professional and courteous reception to customers over the phone, ensuring the highest standard of customer satisfaction and to promote Vospers core and brand value at all times.

Key Responsibilities & Accountability

Inbound and outbound customer phone calls for service, general maintenance bookings Dealing with customers and ensuring customer satisfaction over the phone Follow up calls/Customer care. Booking in vehicles for all franchises Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
In order to be successful for this position, you will need to be highly ambitious, personable, confident and possess previous experience working in the same or similar role within the industry.

You will also need:

A standards and quality driven management style An eye for detail To be motivated by a passion for quality and great service delivery Interpersonal, administrative, and organisational skills To be computer literate Hold a valid UK Driving Licence

Location

Matford Way, Exeter

Salary

Dependent on experience and qualifications to be discussed at interview

Hours

Monday to Friday

Care - Accountability - Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

If you wish to discuss any aspect of this job vacancy please do not hesitate to contact a member of the Vospers HR team at hr@vospers.com or 01752 636342

Job Type: Full-time

Additional pay:

Bonus scheme
Benefits:

Cycle to work scheme Employee discount Health & wellbeing programme Life insurance Referral programme Sick pay
Schedule:

Monday to Friday
Work Location: In person

Reference ID: REQ002668