Job Description

The Vacancy - Contact Centre Advisor

We are looking for a dedicated and customer-focused individual to join the Contact Centre team at First Choice Homes Oldham (FCHO). This role plays a key part in delivering high-quality telephone and reception services to our customers.


As a Contact Centre Advisor, you will be part of a supportive team that takes a proactive and responsive approach to service delivery. Your responsibilities will include handling a wide range of customer enquiries across various service areas, such as rents, neighbourhoods, allocations, housing, and repairs. You will be expected to resolve queries efficiently and ensure an excellent customer experience at every interaction.


The ideal candidate will be adaptable, solution-oriented, and committed to continuous improvement. You will also be expected to uphold and role model FCHO's values and behaviours, contributing positively to our culture and working practices. This includes actively promoting our policies on Equality, Diversity & Inclusion, Health & Safety, Wellbeing, and Safeguarding.


By joining FCHO, you will play an essential role in supporting our vision and delivering services that make a real difference in our community.


This role is a full time - permanent position


What's in it for you?


When you become a part of the FCHO team, you receive a range of fantastic benefits, including:

A salary of 26989.00 per annum 30 days holiday and all UK bank holidays plus one company shut down day as determined by FCHO. Part time employees will receive a pro rata entitlement. A defined pension contribution scheme with an employer contribution of up to 10% Automatic enrolment into a healthcare cash plan to help you cover a range of essential healthcare expenses such as dental treatment, optical care, physiotherapy, prescriptions and more. Access to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life. Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues. Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children Discounted gym membership Enhanced maternity, paternity, and sick pay Access to an on-site wellbeing room Access to an on-site cafe Long service vouchers Death in service benefit

Who are we looking for?


Our ideal candidate:

Experience working in a contact centre environment Experience Working for a Housing Association or similar organisation Experience using NEC

Interested?


Take a look at the role profile and if it looks like you'll be a good fit, send us your application before Friday 8th August at 5pm.


Interviews to be confirmed.


We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience easier, please let us know & we'll do all we can.