Job Description

Salary: 23,555 per annum FTE, actual salary pro rata to hours
Location: Hybrid - Chelmsford office and home working
Hours: 25 per week
Shifts: Monday - Friday, 18:00-23:30, Weekends, 07:00-15:00 and 15:00-23:30
Contract: Fixed Term - Maternity Cover 9 months
ECL vision is to be the supplier of choice for Adult Health and Social Care.
The Contact Centre is the first point of contact for all services within ECL, dealing with customer enquiries & referrals via e-mail and phone. Answering incoming calls from customers, enquiries and questions, handling complaints, troubleshooting problems and providing information, with a helpful can-do attitude.
This role provides high quality administrative support to all services within ECL, using different IT systems. The role is varied, and you will be trained, to become multi skilled in all areas of ECL.
You will need to be flexible, have good computer skills and attention to detail, you will be expected to work pro-actively with colleagues and help to identify and implement continuous improvements and share best practice.
About You
To be considered as Contact Centre Advisor, you need:

• Previous Customer Service experience.
• Experience of administrative work in an office environment.
• Excellent written and verbal communication skills.
• Confidence to deal with a variety of customer situations.
• Great computer skills, including Microsoft Outlook, Excel, and Word.
• Problem solving and decision-making skills.
• Accuracy and attention to detail.
• Ability to work methodically both independently and as part of a team.
• Strong written and verbal communication skills
• Clear and effective telephone manner

What we can offer you as Contact Centre Advisor:

• 45p paid per mile tax-free
• Up to 32 days annual leave a year (inclusive of bank holidays)
• Fully paid induction and training with ongoing support
• Career development opportunities with access to paid for qualifications
• Company pension - Enhanced contributory NEST scheme - we contribute up to 6%
• Healthcare support scheme via Healthshield paid for by ECL
• Employee Loyalty Scheme with long service awards
• Enhanced employee referral program - earn up to 1500 for referring a friend
• Employee Assistance Programme available 24/7
• Access to Blue Light Card
• Mental health first aiders in every service
• Reimbursement of professional membership related to your role

Closing date: Friday 8th August 2025
ECL reserve the right to close this vacancy early depending on application numbers.
About Us
At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England. We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking & Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence.
We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace.
ECL does not hold a visa sponsor licence therefore, applicants who do not have the right to work in the UK, and/or require visa sponsorship in order to continue working in the UK, cannot be considered for this role.