Job Description

We are looking someone with a passion for customer service to join our award winning Customer Support team...

Contract:

Full-time

Salary:

26,000 per annum

Location:

Dereham, Norfolk.

Customer Support Advisor

Zest Car Rental is an award-winning holiday car hire specialist with a strong customer focus and a reputation for outstanding customer service.

Well-known for putting its customers first, Zest Car Rental is the only company of its kind to become a Which? Recommended Provider and winner of the Which award for Customer Service 2025.

We are looking for

experienced

contact centre staff with a passion for being helpful and exceeding customer's expectations. The successful candidate will join our Customer Support team in providing award-winning service to our customers.

The job will involve:

Providing support to customers before, during and after the car rental period by telephone, email and live chat.
Placing new bookings, dealing with amendments and cancellations.

Building a rapport with customers. Explaining to customers the added value and benefits of booking car hire with Zest. Resolving issues during and after the car rental period. Going the extra mile to exceed customer's expectations at every point of contact.

What we require:

A strong background in customer service within an office (or contact centre) environment. This is a key requirement. Education to GCSE or equivalent is essential, A-Level is preferred. A positive attitude and a passion for providing excellent customer service. A confident, friendly and polite telephone manner. Ability to empathise with all types of customers. Excellent communication skills - both verbal and written. Good time management skills. Excellent attention to detail. Teamwork and flexibility. The ability to learn quickly.

Benefits

Competitive salary. 33 days holiday (including bank holidays). Additional leave earned by long service. Company events. Company pension with increased employer contribution after 5 years. Retail discounts for you and a household member. Save on shopping, holidays, days out, restaurants and cinemas. Discounted gym membership. 24/7 On demand GP service. Health & wellbeing programme. Employee Assistance Programme. Discretionary bonus.

Hours:

40 hours per week, you will be required to work shifts within our opening hours which are 8am to 7pm Monday to Friday, 8am to 5pm on Saturdays and Bank Holidays. Sundays 10am to 4pm.

Holiday Entitlement:

33 days (including bank holidays).

Closing date for applications:

21/07/2025 to apply, please send your CV with covering letter, clearly indicating the job title to: jobs@zestcarrental.com.

Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Benefits:

Additional leave Company events Company pension Employee discount Free parking Gym membership Health & wellbeing programme Store discount
Schedule:

8 hour shift
Ability to commute/relocate:

Dereham: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

customer service: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 21/07/2025