Job Description

An amazing opportunity with Swan Family Centres has opened, for a Centre Manager to work in Coventry on a full time contract.

This will be within our Children and Family Contact Centre and the community. The Successful Candidate will be joining the dynamic team delivering a crucial service to families.

Job Type:

Full time

Working days:

Monday - Friday

Hours:

40 hours per week. 9.00am - 6.00pm, 1 hour unpaid lunch

The ideal candidate with have the following qualities:

Calm and approachable nature

Attention to deal (report writing)

Able to deal with challenging situation/ resolve conflict

Have a good understanding of Safeguarding measures

General Responsibilities

Take proactive responsibility for developing a comprehensive understanding of the child contact centre's work, including the context, associated risks, challenges, and priorities involved in supervised family time and family support services. Maintain strict confidentiality at all times, especially when handling sensitive information related to children, families, and safeguarding matters. Communicate clearly and professionally with internal staff, external professionals, and families, using appropriate and secure channels in line with data protection and safeguarding protocols. Ensure full familiarity with, and adherence to, the Child Contact Centre's policies and procedures, including safeguarding, confidentiality, equality and diversity, and professional boundaries. Take all reasonable steps to maintain a safe environment for staff, children, and families, meeting obligations under Health and Safety legislation and organisational policy. Carry out all responsibilities effectively, promptly, and to a high standard, ensuring that service delivery is child-centred, well-organised, and meets the needs of diverse families. Promote and model the organisation's core values, including respect, integrity, compassion, and accountability in all aspects of service delivery and team management. Ensure confidential records, reports, and notes are stored and disposed of securely, in accordance with GDPR and safeguarding guidelines. Uphold and enforce the organisation's zero-tolerance policy on bullying, discrimination, or abusive behaviour, maintaining a respectful, inclusive, and supportive workplace and service environment.

Principal Duties

Provide effective leadership and day-to-day management of all centre staff, ensuring punctuality, productivity, timely completion of reports, regular supervisions and appraisals, and management of holiday rotas and staffing levels. Oversee and coordinate the daily operations of the Contact Centre, ensuring that supervised family time sessions are appropriately staffed and scheduled, and that new referrals are accommodated promptly and efficiently. Build and maintain strong working relationships with Local Authorities, social workers, solicitors, CAFCASS officers, private families, and other referring professionals to ensure that contact requirements are met and communication remains open and professional. Ensure timely and accurate flow of information between internal departments, clients, service users, and staff, promoting consistency and clarity in service delivery. Maintain a safe, child-focused environment within the centre for children, families, and staff, adhering to all safeguarding, health and safety, and risk management procedures. Participate in staff recruitment processes, including interviews and onboarding, to ensure a skilled and suitable workforce that reflects the needs of the service. Support the growth of the service through participation in local marketing and promotional activities, in collaboration with senior leadership and business development teams. Conduct safeguarding interviews with prospective staff where required, ensuring robust recruitment practices are in place. Oversee the quality assurance of family time session reports submitted, addressing any concerns through supervision or escalation, and providing coaching and feedback to ensure high-quality, accurate reporting. Design and deliver internal training for staff, supporting ongoing professional development and service quality, as requested by the Divisional Manager or Compliance Team. Handle day-to-day operational issues and queries efficiently, escalating more complex matters to senior management as necessary. Promote a consistently professional, respectful, and child-centred service that aligns with the organisation's core values and best practice standards. Ensure compliance with all relevant policies and procedures, including those set out by Swan Family, NACCC, and safeguarding frameworks (e.g., child protection, confidentiality, and health & safety). Provide regular updates and service feedback to the Divisional Manager, contributing to performance reviews and service development. Demonstrate flexibility by working outside standard office hours as needed, including evenings and weekends, to meet service demands. Collaborate with other internal departments to share relevant data and contribute to monitoring, reporting, and evaluation of service performance. Coordinate and attend planning and review meetings with families and professionals, ensuring that relevant information is shared securely and appropriately to support decision-making and care planning. Maintain high standards of cleanliness, safety, and organisation within the centre, ensuring it remains a welcoming and inclusive environment for all visitors. Uphold excellent customer service standards across all interactions, ensuring all families and professionals are treated with dignity, respect, and empathy.

Required:

Minimum of NVQ level 3 in children and young people workforce or degree in relevant subject.

Desirable:

Full UK Driving Licence with access to your own car.

We're an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.

Job Type: Full-time

Pay: 33,000.00 per year

Benefits:

Company pension On-site parking Referral programme
Licence/Certification:

NVQ level 3 or equivalent in childcare (required)
Work Location: In person