Job Description

Love cars, bikes, and chatting with people? Join Vines as a Contact Centre Sales Advisor and be the first point of contact for all our sales enquiries - via phone, live chat, email, or digital.


You'll work in a close-knit team of four, gaining hands-on experience while completing a 12-month training programme that leads to a Level 2 Customer Service qualification. It's the perfect way to kick-start your career in the world of luxury cars and motorcycles!

Hours:

42.5 hours per week - 5 day working pattern over a Monday to Saturday period with a 1-hour unpaid lunch break each day (you will have a set day off during the week).
What you'll be doing:

Handling Enquiries:

You'll be the go-to person for all vehicle sales enquiries via phone, email, live chat, or any other digital means. Answering questions and providing info to help customers make the best decisions about buying a vehicle from us.

Setting Appointments:

Turning those enquiries into appointments for our sales team will be your superpower. Giving detailed and useful information to ensure customers feel confident about their choices.

Supporting the Sales Team:

Helping our sales teams with customer vehicle enquiries and making sure everything runs smoothly. Providing ongoing support to ensure customers have a seamless experience.

Building Relationships:

Creating and maintaining strong relationships with our customers to keep them happy and loyal. Following up with customers to encourage repeat business and keep them coming back.

Keeping Accurate Records:

Making sure all vehicle and customer information is recorded accurately. Following up with prospects and keeping our records up-to-date and comprehensive. What we are looking for:


Someone with great communication skills - you can talk to anyone! Organised and detail-oriented - you've got a keen eye for detail. A proactive, customer-first attitude with a passion for helping others. Able to juggle multiple tasks and manage your time well. Comfortable using systems and digital tools. Previous experience working towards goals and targets - you know how to stay motivated and focused.
We're excited to welcome individuals who are eager to make a difference and grow their career in luxury automotive sales. At Vines, we're passionate about progression and development - you'll be supported through a 12-month training programme leading to a nationally recognised Level 2 Customer Service qualification.

No need to have worked in automotive before - maybe you've been in retail or another customer-facing role. What really matters is your passion to develop and the drive to thrive in a busy, supportive team.
What's in it for you?

Awesome Team:

Work with friendly, passionate people who love what they do.

Great Perks:

Competitive pay, cool benefits, and plenty of room to grow.

Training Provided:

Don't worry if you're new to this; we'll give you all the training you need to succeed!

24 Days Holiday:

Plus bank holidays, increasing to 29 days with service.

Birthday Off:

Celebrate your special day!

Staff Purchase Scheme:

Discounts on cars and motorbikes.

Health Plan:

Medical health cash plan.

Enhanced Parental Benefits

Flexible Holidays:

Buy and sell holiday days.

Growth Opportunities:

Job shadowing scheme and career planning/ pathways.

Extra Perks:

High street discount vouchers, sabbatical leave, long service awards, and much more!
For more details, check out our staff benefits.

About Vines Group


As well as having the opportunity to work for the iconic BMW and MINI brands you will be part of a successful privately-owned business where our people are our greatest asset.

Our mission is 'to inspire each other to delight our customers', we do this through our 'Winning Together' brand values;Working as One Team Being Warm and Welcoming Doing what you say you will do
We believe it's these values which makes us successful.

We all want to be proud of the company we work for and Vines have a great reputation of just that. We want people that not only share our commitment to working hard, but also a commitment to each other. That's why we want individuals that share in one another's success, and have a true belief in what they do.

Application Deadline

September 05, 2025

Department

Group Customer Services

Employment Type

Full Time

Location

Guildford, Surrey

Workplace type

Onsite

Compensation

28,000 / year

Reporting To

Victoria Kitterman