Job Description

Job Introduction
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From 1 December 2025, our refreshed Pay and Reward package comes into effect, bringing a new approach to how we recognise and reward roles across the Council. This means the salary for this role will be changing. The pay range for this role will be 30,024 to 33,143 (pro rata for part time colleagues)

You can also find out more about the new terms and conditions that we are introducing on our careers site on,

'More than just a job' brochure



Do you have the enthusiasm, drive and commitment to assist with the on-going transformation of Adult Social Care Contact Centre service to deliver a new and consistent BCP-wide model, and support the ongoing development of a strengths-based practice approach?


Are you passionate about making a difference to the lives of adults and their carers across Bournemouth, Christchurch and Poole?


We have an 18.5 Contact Officer post to join our busy team within the ASC Contact Centre, where Adult Social Care queries and referrals are received and processed, usually via telephone and email.

Our vision is:

The Adult Social Care Contact Centre is here for you when you or someone you know needs advice, information or support about how to get along day-to-day with a disability, illness or long-term condition.


We listen carefully to understand what matters most to you, help you through life's events and difficulties, and find solutions so you can live as independently as possible; stay connected to your community; and keep in touch with family and friends.


You will be expected to demonstrate excellent communication skills (written and verbal), advocating for adults to assist them in achieving their outcomes, develop confidence to have 'strengths-based' conversations, including signposting, providing information and advice as well as referring to appropriate Adult Social Care Services.


As such, this represents an ideal opportunity for a creative and confident person, with an interest in early intervention.


The ideal candidate will have experience of working in a fast-paced environment, be confident using telephone and computer recording systems and will have knowledge or direct experience of working in an Adult Social Care or Health Setting. If you are passionately committed to providing excellent services in this field, we look forward to receiving your application.

Please see the attached job description and person specification for further information.

For an informal discussion about this role please contact Emma Nelms emma.nelms@bcpcouncil.gov.uk

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the or Role Profile for more details.

Attached documents:

CO JD Jan 2023.doc Person Specification Contact Officers 2023.docx

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the or Role Profile for more details.