Job Description

Full-time

Contingency Operations

North London

Job Overview

?Job title:

Housing Officer - Initial Accommodation (IA)

Department:

Contingency Operations

Reporting to:

Initial Accommodation Team Leader

Location:

North West London

Contract type:

Permanent

Hours of work:

40 hours p/w (Mon - Friday, 8:30am - 5pm)

Salary:

32,000.00 per annum



Purpose of the role



?The Housing Officer is responsible for managing all aspects of the Initial Accommodation Housing and those working on site, by providing guidance and practical support to all team members and safeguarding service users.



The Postholder ensures the efficiency of operations whilst guaranteeing compliance and alignment to the culture. Effectively planning time to maintain accurate records, keep systems up to date and meet business need, whilst meeting KPO's and safeguarding service users.



Duties and Responsibilities



Procedures



Plan and prioritise property inspections and audits

Report on the outcome of inspections

Offer guidance and support to your team members to ensure the correct standards and compliance is achieved

Maintain professional communication with internal and external stakeholders

Ensure teams training is up to date to support the requirements of the contract and to support the successful completion of the role

Provide on call cover during peak times or emergencies

Meet KPO's within the timeframe given

Ensure the safeguarding of all service users with the IA accommodation

Handle complaints and respond appropriately

Prepare and plan for the extensive travel required as part of this role



Connect and Collaborate



Work closely with your line manager and team members

Collaborate with others, attending meetings as required

Supporting team members and provide on-the-job training

Provide cover for other staff as agreed by line manager



Responsive



Keep up-to-date with all written and verbal communications (i.e. emails/messages /calls)

Ensure all records are maintained and kept up-to-date according to company policies and procedures

Regular contact with your line manager keeping them updated of any issues that may arise



Talented



Monitor own work levels, progress and development in the role

Undertake all core learning and development programmes as required

Undertake relevant learning according to agreed Personal Development Plan



Trusted



All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.



Agile and Diverse



Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project



Professional



?Maintain a good understanding of the legislation of the contract

Benefits

25 days annual leave plus national bank holidays

Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)

Life Cover (2 x basic salary)

6-month probation period

Employer pension contribution (4% employer, 4% employee)

Laptop/Phone/other equipment if required as part of job role

Referral Scheme



Diversity Statement



Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



Modern Slavery Statement



Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.



Safeguarding Statement



Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.



All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.



Successful applicants will require Counter Terrorism Clearance (CTC)


This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.



We reserve the right to close the advert early if there is a higher level of interest that expected.