Job Description

About Our Client Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been engaged to identify a Contract Accounting Service Desk Specialist to join their team.
What You Will Do

• Assess, resolve, or refer accounting and billing inquiries from billers, attorneys, and clients promptly and accurately.
• Maintain clear and professional communication with all stakeholders, ensuring updates are provided in a timely manner and contain accurate information about accounts, billing, and financial inquiries, including proactive updates and being available to answer questions promptly.
• Accurately document all actions, questions, and resolutions in ServiceNow ticket system and email correspondence.
• Identify and resolve issues utilizing available information and other resources. Refer out of scope issues to correct resolver group. Research the next steps when necessary to ensure the requestor is provided excellent service and supported throughout the ticket handling process.
• Ensure all accounting practices comply with the firm's policies and relevant legal regulations. Employ methods that ensure tasks are performed accurately and efficiently with minimal errors. Meets or exceeds standard SLA requirements.
• Participate in training activities to achieve proficiency, enabling Specialist I to support operations in an efficient and effective manner. Pursue and maintain knowledge of accounting software and tools to improve mastery of subject, as well as execution and timeliness of assigned tasks.
• Ensure expertise is maintained and knowledge is increased by leveraging all opportunities to correct personal knowledge gaps through learning and documentation.
• Maintain a high level of professionalism in all interactions, treating clients with respect and courtesy while handling sensitive financial information with the utmost confidentiality.
• Establish and maintain trust through transparency, reliability, and consistent delivery of high-quality service. Be clear when discussing processes, ensure deadlines are met, and recognize opportunities to enhance the user's experience with the Accounting Service Desk.

Who You Are

• 1 year of client billing experience.
• MUST have Aderant and ChromeRiver experience
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Competence in Microsoft Office Suite including Excel proficiency with filters and pivot tables and Word proficiency with use of headers, footers, and numbering.
• Ability to manage sensitive information with discretion.
• Strong organizational skills and attention to detail.
• Able to work 12pm - 8:30pm EST.

Join This Team?

• Headquartered in both Chicago, IL and London, England.
• Multi-Billion Dollar Business, Employing over 3600 Lawyers
• Culture includes individuals of high standards, providing support and collaboration throughout the business
• Work with a reputable global firm known for its excellence in professional services.
• Temporary position with potential for growth and advancement within the firm.
• 100% remote position

About Naviga Recruiting & Executive Search Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.

Skills Required