Job Description

Dumfries & Galloway Royal Infirmary, Dumfries, DG2 8PS

Full time - 37.5 hours per week. Monday-Friday 0800-1600 hours.

Salary - 25,000 - 28,000 depending on experience plus basic Serco benefits.



To liaise with visitors, clients and staff by greeting, welcoming and directing them appropriately in a professional and polite manner.



To provide a customer focused service, dealing with all customer requests. Responding to calls in a timely fashion and ensuring complaints are dealt with in an efficient and sensitive manner, whilst ensuring appropriate records are maintained.



This is an active and visible role requiring excellent customer relationship and administrative skills. Working as part of a team, the Contract Administrator will be expected to support the Performance Manager and provide an excellent customer focused and administrative support.

Main Accountabilities:

Provide an administrative and business support service to the team managing a variety of service issues ensuring a good response to customer service.

Raising work orders for remedials as requested by Senior Technicians.

Monitor and update all work orders as required.

Responsible for collation of documents required for lifecycle claims and updating of trackers.

Raising purchase orders and liaising with suppliers regarding lead time.

Logging incidents on Assure, Health & Safety platform and updating as required.

Updating and maintenance of databases.

Support in the production and delivery of reports required under the Contract.

Act as part of a team to deliver activities which support operational objectives.

Manage a variety of tasks and plan accordingly.

Accountable for the completion of standard or non-standard tasks within own area.

What you will need to do the role:

Good verbal and written communication skills.

Computer literate (Good knowledge of Microsoft office programs, specifically: Outlook, Word, Excel, Powerpoint and Publisher).

Customer focused.

Organised and with high degree of attention to detail.

Able to manage competing priorities.

Ability to work effectively as part of a team.

Recognised qualification in office administration or relevant experience.

Problem solving skills.

Strong interpersonal skills.

What we offer:

Competitive salaries with annual reviews

Up to 6% contributory pension scheme.

25 days annual leave plus bank holidays.

A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.

Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.

A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.

Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.

Interesting and enjoyable work.

Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.



Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.



At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.



At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.