Job Description

JOB DESCRIPTION



Department: Service Desk (Polar Team)



Job Title: Contract Administrator



Location: CBES Service Desk (Glasgow)



Responsible To: Service Desk Team Leader



Job Function:



To liaise with operations colleagues, external contractors, suppliers and the customer to ensure the effective allocation of jobs to ensure completion within agreed timescales. Ensure the accurate recording of information on bespoke CAFM systems, the management of associated documentation, quotes and invoices in line with Company procedures and key performance indicators. Ensure compliance with associated statutory regulations.



Principle Accountabilities:

Chase parts with suppliers & provide parts information to planners in order to schedule field engineers to priority jobs and schedule contractual priorities via the appropriate field engineers. Submit completed work orders for payment, ensuring all information & supporting documents are accurate. Investigate & process any payment rejections. Provide weekly/monthly reports on figures & rejections & outstanding parts/OWOs. Monitor response times of field engineers and contractors to ensure job completion within agreed timescales. Timesheet management Accurately deal with invoices and purchase orders Organise and prioritise work to maximise efficiency and achieve deadlines. always Representing the company in a professional and competent manner and develop strong working relationships with colleagues and clients. Log all information accurately on the bespoke CAFM systems completing all relevant fields throughout each call/e-mail following relevant processes. Communicate fluently and confidently with colleagues, customers and management. Ensure effective written and verbal communication of all critical operational issues where required. Work as part of a team to deliver excellent service to the Customer. Comply with any other reasonable management instruction or ad-hoc duties. All aspects of scheduling off field engineers' daily appointments etc.
Monitor response times of field engineers and contractors to ensure job completion within agreed timescales. Timesheet management Accurately deal with invoices and purchase orders Organise and prioritise work to maximise efficiency and achieve deadlines. always Representing the company in a professional and competent manner and develop strong working relationships with colleagues and clients. Log all information accurately on the bespoke CAFM systems completing all relevant fields throughout each call/e-mail following relevant processes. Communicate fluently and confidently with colleagues, customers and management. Ensure effective written and verbal communication of all critical operational issues where required. Work as part of a team to deliver excellent service to the Customer. Comply with any other reasonable management instruction or ad-hoc duties. All aspects of scheduling off field engineers' daily appointments etc.


At City Building Engineering Services we firmly believe in a collaborative approach to doing business. By working together with our clients we find and deliver constructive solutions to their particular needs and requirements in a cost effective and efficient way.


Our teams of dedicated professionals are passionate about what they do. This has allowed our client base to steadily grow, whilst maintaining a high percentage of repeat business.


Throughout our six regional offices we operate nationally with a comprehensive in-house resource allowing the delivery of all aspects of a construction and engineering project from procurement and design through to project management, installation and maintenance.


We pride ourselves in being ahead of the curve in regards to innovations, particularly in regards to energy saving, where we have planned, designed and installed many cost and energy savings initiatives. CBES is a subsidiary of the

City Facilities Management Group