Job Description

Description

To provide administrative support to the Company with regard to the Contract Management process. Working as part of a team to provide all necessary information.

Key Responsibilities

Set up and maintain all maintenance contracts Manage contract invoice process - key customers are invoiced monthly / quarterly. Reconcile contract population with individual customers before invoicing and apply pro-rata charges. Ensure all are invoiced in a timely manner and within monthly deadlines Working with other departments to ensure accuracy in customers' information and chargeable calls. Liaising with customers and internal departments daily. Maintain database - accurately adding and removing equipment as necessary Update database with Sales information - amend contracts as necessary Pro-active in renewing contracts, working with the sales team to ensure continuous coverage of contracts. Ad-Hoc invoices - invoice for chargeable works, larger customers require summary invoices, and other smaller customers are invoiced per event All invoices/spreadsheets/submissions to meet customer requirements to ensure invoices are accepted and paid promptly Monthly reconciliations to link into finance processes Year-end reconciliations. Manage the day-to-day running of the customer database, ensuring all transactions are captured accurately and can be reconciled. Qualify the data in terms of integrity, accuracy and consistency Support the Sales Team with contract information

Skills, Knowledge & Expertise

Education Level:

Experience in a similar role would be advantageous

Qualifications:

GCSEs including maths and English desirable

REQUIRED SKILLS AND COMPETENCIES

Analytical and process-oriented Excellent communication skills, with the ability to influence others Organised and structured approach to work Able to adhere to tight deadlines and manage changing priorities Team player Excellent attention to detail Microsoft Office skills Power BI skills desirable Smartsheet skills Excel skills Outstanding grasp of information technology concepts and processes Ability to organise and process large amounts of data efficiently

Job Benefits

25 days' holiday a year with the opportunity to buy up to five additional days Competitive company pension scheme Ongoing training and development Private medical insurance for all employees (enhanced membership can be purchased for other family members) Dental insurance for all employees Life assurance Income protection scheme Employee assistance programme Employee Wellbeing events and Mental Health First Aiders Employee My Benefits portal offering extensive retail discounts

About GLORY

Global Leaders in Customer Experience Automation

With a culture rooted in innovation, each day Glory's people are transforming our customer's businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That's a reputation we've earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it's our people who are driving our successes.

Why Join Us

Here at Glory, our ambitions are as big as yours. And that's why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That's because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you'll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

Glory Values

The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are - with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.
Customer Delight. We put our customers first. Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that's how we stay ahead. Diversity & Respect. We value the strength in our differences. * Teamwork. We succeed together.