Job Description

Established and based in Swansea since 2007, Facility Services Group Ltd has achieved growth year on year and enjoys excellent client relationships within a diverse range of sectors, including manufacturing, industry, retail, commercial, healthcare/medical and property management. Our growth is based upon our commitment, flexibility, reactiveness and above all our dedication to supporting our clients achieve their goals.

The successful candidate will be working from our Treforest Office responsible for managing a portfolio of clients, logging jobs on and planning labour. Planning and managing engineers diaries for reactive works and maintenance tasks. Completing jobs on the in house database and updating systems to allow works to be invoiced. Updating clients on completed works and arranging further works and or quotations.

Main Roles &

Responsibilities

Logging of calls/jobs on software systems Allocations of purchase orders or work orders to our in house maintenance teams or approved supply chain Updating PPM schedules & Reactive Works ensuring jobs are closed down efficiently and accurately to allow them to be invoiced correctly. Ensure jobs are completed on time and all paperwork is submitted to ensure the task is closed down on the relevant system. Producing quotations to be sent out to various clients Completing jobs and costing them to allow them to be invoiced Dealing with client request via the telephone and e-mails. Database maintenance (access codes, contacts etc) Ensure engineer utilisation records are maintained and reported.

Knowledge, Experience & Qualifications

Essential

Microsoft office suite (Excel, Word & Outlook) Experience of working in a co-ordination/administration role The ability to multi-task. Excellent telephone manner Good communication and team working skills. Excellent customer service skills
Desirable

Planning experience Advanced excel skills Database experience Use of help desk software Experience of working within a facilities maintenance, building services or property maintenance environment.
General

Must be flexible and prepared to work varied hours to met client deadlines Ability to work unsupervised, under pressure and to deadlines Must have excellent communications skills Please note we are not a call centre
25,000

25 days annual leave plus bank holidays.

Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Health & wellbeing programme On-site parking Referral programme
Work Location: In person