Job Description

Are you an experienced Contract Delivery Officer specialising in providing an administration and business support function for our Investment Programme who is looking for a new role in Oldham and the surrounding areas? Do you want to work for an organisation that is committed to delivering a service to be proud of, improving lives, and benefitting local communities?

The

Contract Delivery Officer

will play a key role in supporting the delivery of Investment projects across our housing portfolio. Working closely with the Project Manager, Project Officers and external contractors, you will help support the delivery of all Capital Investment Works, Component Replacement and Major Repairs, to the highest standards, and in full compliance with relevant regulations. You will be involved in planning, coordinating, and supporting the delivery and day-to-day progress of these works, ensuring that they meet agreed timelines and budgets.


First Choice Homes Oldham (FCHO) have an exciting opportunity for a Contract Delivery Officer to join our friendly Investment Delivery team on a permanent basis.


The role involves working within multi-disciplinary teams to deliver high-quality asset services that maintain FCHO properties in good repair, ensuring value for money, efficiency, and compliance with legislation.


You will lead on the provision of a high quality customer and stakeholder engagement. Provide effective performance monitoring and reporting on programme delivery, the performance of contractors and key performance measures including customer satisfaction. Support the management of project spend and effective budget and forecast management.


Responsibilities also include identifying trends in maintenance activities to inform decisions on repairs or replacements and developing these into planned, cyclical, or disrepair activities.


The role also involves working with contractors, including Property Care, to ensure they meet service standards and achieve high levels of customer satisfaction.


Each Contract Delivery Officer is assigned a specific portfolio, which may include areas such as disrepair, stock condition surveys, commercial premises, energy performance, asset performance, and adaptations, based on their experience and skill set.


As a Contract Delivery Officer you will be responsible for supporting the planning, scheduling, and coordination of our Investment Programme project works from start to finish.


Your key responsibilities will include:

Provide administrative support for the effective management and delivery of contracted projects and services. Assist in the preparation of contract documentation, including proposals, agreements, and reports. Coordinate and communicate with stakeholders, suppliers, and service providers to ensure timely project delivery. Monitor project performance, track key deliverables, and ensure adherence to timelines and budgets. Assist in the preparation of financial reports, ensuring proper tracking of budget expenditures. Support project teams with the organisation of meetings, presentations, and internal communications. Act as the primary contact for tenants regarding repair works. Inform tenants of project timelines, address concerns, and ensure they are updated on the status of repairs, whilst maintaining positive tenant relations. Maintain accurate records for all repair projects, including project plans, timelines, budgets, contractor performance, and compliance documentation. Assist in the preparation of project reports for senior management. Liaise with external contractors, suppliers, and other stakeholders to ensure smooth delivery of works. Manage the flow of information and ensure all parties are aligned with the project objectives.

What's in it for you?

When you become a part of the FCHO team, you receive a range of fantastic benefits, including:

A salary of 31,083.00 per annum A 37-hour working week with hybrid working options Holiday entitlement is 30 days, plus one shut down day which will be determined by the company and eight bank holidays. Part time colleagues will receive a pro-rated entitlement. You can also purchase additional leave. Defined contribution pension scheme with an employer contribution of up to 10%. We also offer a pension salary exchange scheme for eligible colleagues, helping colleagues to take home more of the money they earn. Death in service benefit Automatic enrolment into a healthcare cash plan to help you cover a range of essential healthcare expenses such as dental treatment, optical care, physiotherapy, prescriptions and more. Automatic enrolment into a private health insurance plan Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues. Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children Access to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life. Discounted gym membership Professional subscriptions are paid for by the business where they are an essential requirement of your role. Enhanced maternity, paternity, adoption and sick pay Access to an on-site wellbeing room Access to an on-site cafe Long service awards

Who are we looking for?

Our ideal candidate:

Has a full UK driving licence Proven experience in business support, contract administration, or project coordination. A good working knowledge of digital information and administration systems Understands the importance of equality, diversity and inclusion and demonstrates this by treating colleagues and customers fairly and equitably A basic understanding of building repair processes, regulations, and health and safety standards. Knowledge of the social housing sector and disrepair legislation is advantageous. Ability to identify issues early, find practical solutions, and escalate concerns when necessary to avoid delays or disruptions. Ability to collaborate effectively with a diverse team of professionals and contractors while maintaining a customer-focused approach. Excellent communication skills, both written and verbal, to ensure effective liaison with tenants, contractors, and colleagues. Strong understanding of contract terms, legal requirements, and project management principles. Effective communication skills with the ability to build relationships across various teams and stakeholders. Ability to identify, analyse, and mitigate risks in project delivery. Strong attention to detail and ability to maintain accurate records. Working in a customer service environment Exceptional organisational and time-management skills, with the ability to handle multiple tasks and deadlines. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Ability to work effectively both independently and as part of a team.

Who are we?

First Choice Homes Oldham (FCHO) own and manage around 11,500 homes, we are proud to have the highest regulatory (G1/V1) rating and it is our vision to improve lives, whether that is by providing our customers with safe, comfortable homes, through the social value work that we do, or by providing our colleagues with a fair deal when they are working with us.

Interested?

Take a look at the role profile and if it looks like you'll be a good fit, send us your application before

4th August 2025.

Interview and assessment to take place on the week commencing 11th August 2025.


We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.


We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know & we'll do all we can.