Job Description

Role: Contract Logistics Administrator

Contract: Temporary

Hours: Monday - Friday 0830-1730

Location: Northampton

Why work for DACHSER?

We're a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running - today and tomorrow.

DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.

Purpose Of the Role:

To administer daily customer information and operations in response to enquiries, concerns and requests about the collection, inbound, storage or delivery of goods. Proactively engage customers and other DACHSER departments to develop relationships and increase revenue for DACHSER. To be proactive in the efficiency and effectiveness of the Logistics Admin department, ensuring activity is optimised with the needs of our customers and other departments in the business

Key Responsibilities:

Efficiently handle administration tasks, adhering to customer SOPs and the DACHSER Network Manual rules. Manage internal and external service platforms, ensuring daily operations are up to date. Maintain and update charging activities and cost databases. Generate internal and external reports. Communicate effectively via email, phone, and in person with customers and suppliers. Proactively inform stakeholders (customers, departments, hauliers) of service issues, ensuring swift resolution. Handle and resolve complaints from customers and departments promptly and professionally. Prioritise tasks to meet deadlines and operational goals. Maintain daily communication with warehouse, operations, third-party hauliers, and other DACHSER teams. Maximise profit while ensuring quality standards. Keep customer databases and SOPs accurate and current. Compile and analyse KPI reports. Ensure customer order details are accurate and meet specific requirements for each consignment.

The Ideal candidate will have:

Exceptional communication skills The ability to work effectively under pressure Strong planning and organisational capabilities An innovative, persuasive, motivational, and persistent approach Comprehensive geographical knowledge of the UK and Ireland A strong customer service orientation with the capacity to tailor communication styles to suit diverse clients Proficiency in IT systems and relevant software applications Proven experience in customer service Relevant experience within the logistics sector
Job Types: Full-time, Permanent

Benefits:

Company pension
Experience:

Customer service: 1 year (required) Administrative experience: 2 years (required)
Work Location: In person