Job Description

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Contract Management Lead

Join a team where

Purpose

drives everything we do,

Ambition

fuels our growth,

Trust

builds our foundation, and

Respect

shapes our culture.

We're not just hiring aEUR" we're inviting you to

build the future

with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Contract : permanent

Working hours : 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary : From 62,525

Location: London - Docklands

Reporting to : Commercial Director

By joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

What You'll Do:

In this role, you'll develop and manage the Financial Ombudsman Service's Contract Management Framework, applying industry best practice to enhance governance and oversight. You'll lead a business partnering strategy, working closely with a network of contract managers and conducting regular assurance reviews to drive compliance and mitigate risks.


Your responsibilities will also include refining commercial procedures, providing expert guidance, and implementing learning initiatives to build contract management capability across the organisation. Using data and digital tools, you'll support reporting, compliance monitoring and supplier assessments, while collaborating with internal teams to improve third party management and contribute to our Environmental Social Governance (ESG) objectives.


To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria:

Minimum Criteria

Demonstrable experience in procurement and/or contract management within public or private sector organisations. Evidence of senior-level engagement with both internal and external stakeholders. Proven ability to use management information (MI) systems to inform decision-making and drive commercial outcomes. Experience in working collaboratively with business stakeholders and suppliers to achieve value for money in complex contractual situations.

Desirable Criteria

----------------------

Ability to clearly articulate the principles and benefits of contract management practices to non-expert audiences. Demonstrable track record of prioritising tasks effectively and managing conflicting demands in a fast-paced environment. Experience in developing and delivering learning initiatives to build contract management capability. Understanding of Environmental Social Governance (ESG) considerations within contract management. Excellent interpersonal and communication skills, as reflected in collaborative work and stakeholder management.

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

Flexibility

: hybrid, or in-office

Wellbeing

: Health plan, gym memberships, mental health support

Growth

: We invest in your future with courses, mentorship, promotions

Culture

: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:


25 days holiday entitlement, with the option to buy extra or sell days Generous pension Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Let's Make This Easy.

To apply, please upload a copy of a current CV, there is an option to submit a supporting statement should you wish to include one

Applications need to be submitted by 23:59 Sunday 23rd November 2025

Shortlisted candidates will be invited to a telephone interview with a member of the Talent Acquisition team


Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more


https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion


Don't miss out be part of the journey and take advantage of this opportunity.

Authenticity of applications

To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications.


Good luck with your application.