Job Description

Job Introduction

Pinnacle Group are looking for a Contract Manager to lead the delivery of Facilities Management services across the Exeter Schools PFI contract. This is a key leadership role responsible for ensuring high-quality service provision in a vibrant school and community environment. The successful candidate will oversee all aspects of FM operations including contractual compliance, mechanical and electrical, building fabric repairs and lifecycle projects whilst maintaining strong client relationships, driving performance and ensuring compliance with health and safety standards.


You will be joining our Total FM team based in Exeter. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.


The ideal candidate will bring solid experience in Facilities Management preferably within a PFI environment and have a proven track record of leading operational teams. You will be commercially astute, confident managing budgets and contracts and skilled in using CAFM systems. Strong interpersonal and leadership skills are essential along with the ability to think strategically, implement change and maintain a hands-on and solutions-focused approach.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we're looking for

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

Ensure service delivery meets customer expectations and delivers excellence, working closely with the Client to maximize the asset and contract potential. Maximize profits whilst achieving the required quality standards with minimal penalty deductions. Manage commercial contract matters to minimize the risk, ensuring budget targets are met and where possible exceeded. Ensure the project is managed in accordance with H&S and best practice Provide overall leadership to the site team to provide a customer focused, cost effective, and efficient FM service, including line management responsibility. Work in collaboration with the Client to develop and implement Lifecycle project initiatives Manage P&L accounts for FM services, variations and lifecycle replacement within agreed budget targets Ensure a robust asset management system is in place backed up by effective use of Concept Evolution or another relevant CAFM system Ensure full compliance with legislation, relevant contract requirements, maintenance standards and associated policies & procedures and accredited quality standards. Ensure appropriate contracts are in place with any suppliers or subcontractors employed on the project by Pinnacle Group. Form part of on-call rota with availability 24/7 to attend site if necessary

Key Requirements

Degree in an operationally related field or over 5 years Facilities Management experience within a challenging environment is essential preferably within the PPP or PFI sector Proven experience in managing and delivering PFI contracts with strong financial management skills Effective communicator and team leader with a proactive can-do approach to management Experienced in the operation of a CAFM software package i.e. QFM / Maximo/ Concept Strong multi-discipline experience in a similar environment

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.


We welcome applications from all backgrounds - particularly from those who represent the communities we serve.


As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.


We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers


Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans
Company Bonus