Job Description

We have an opportunity for a Contract Manager to join one of our existing contracts in Skelmersdale.

The primary focus of this role will be to deliver Repairs & Maintenance services for an individual contract that achieves target profit, increases contract turnover whilst ensuring compliance with contractual service standards.

Key Accountabilities will include:

Lead a team of Supervisors, Administrators, Planners and Operatives

Manage, monitor, review and oversee customer satisfaction across the contract

Ensure that large multi-trade jobs are booked in by the scheduling team and are checked to clarify what trades and timeframes are required

Responsible for operatives adhering to the attendance, mobile phone, driving, no smoking and alcohol and drugs policies, ensuring that if the policies and procedures are not followed the appropriate action is taken

Work closely with Commercial team to identify and rectify Invoicing issues affecting contract P & L margins

Ensure Health and Safety compliance in adherence with our Wates Operating Framework

We are looking for an experienced Contracts Manager who has worked on large social housing contracts for reactive maintenance.

To be successful in this role you will be an excellent communicator able to influence at all levels, be highly organised and driven to achieve high levels of customer and client satisfaction.

A bit about us:

Wates Group is one of the largest and most successful family-owned private construction, development and property services companies in the UK.

Within the Group, Wates Living Space is one of the UK\xe2\x80\x99s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Our leading position within the maintenance sector has enabled the business to realise ambitious strategic growth, offering our clients a truly integrated national service for all of their maintenance requirements.

As a progressive and rewarding business we offer our people the opportunity to grow their careers whilst working together to deliver the promises we make to our customers.

Our company values of integrity, intelligence, performance, teamwork and respect for people, communities and the environment run through our business at every level and are at the heart of everything we do.

The wellbeing and safety of our people is our priority, therefore creating a zero harm culture and encouraging a healthy work-life balance is important to us. Wates Group are a responsible and inclusive employer and are proud to have been recognized for this through accolades including C2E (Committed to Equality) and Investors in People (Gold).

Wates