Job Description

Job Introduction

Pinnacle Group are looking for a Contract Manager to join our Total Facilities Management team and lead the delivery of Facilities Management services across the Slough Schools PFI contract. This is a key leadership role responsible for ensuring high-quality service provision in a vibrant school and community environment. The successful candidate will oversee all aspects of FM operations including contractual compliance, mechanical and electrical, building fabric repairs and lifecycle projects whilst maintaining strong client relationships, driving performance and ensuring compliance with health and safety standards.


Our Total Facilities Management team delivers integrated asset management and maintenance services across education, leisure, corporate, health and residential sectors.

We focus on keeping facilities running smoothly, safely, and efficiently - helping our clients create spaces that work for everyone.


The ideal candidate will bring solid experience in Facilities Management preferably within a PFI environment and have a proven track record of leading operational teams. You will be commercially astute, confident managing budgets and contracts and skilled in using CAFM systems. Strong interpersonal and leadership skills are essential along with the ability to think strategically, implement change and maintain a hands-on and solutions-focused approach.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.


We're a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we're looking for

We're looking for someone who not only meets the key criteria below but also embraces our core values - Trust, Respect, Involve, Challenge, and Deliver Excellence - and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Ensure service delivery meets customer expectations and delivers excellence, working closely with the Client to maximize the asset and contract potential. Maximize profits whilst achieving the required quality standards with minimal penalty deductions. Manage commercial contract matters to minimize the risk, ensuring budget targets are met and where possible exceeded. Ensure the project is managed in accordance with H&S and best practice Provide overall leadership to the site team to provide a customer focused, cost effective, and efficient FM service, including line management responsibility. Work in collaboration with the Client to develop and implement Lifecycle project initiatives Manage P&L accounts for FM services, variations and lifecycle replacement within agreed budget targets Ensure a robust asset management system is in place backed up by effective use of Concept Evolution or another relevant CAFM system Ensure full compliance with legislation, relevant contract requirements, maintenance standards and associated policies & procedures and accredited quality standards. Ensure appropriate contracts are in place with any suppliers or subcontractors employed on the project by Pinnacle Group. Form part of on-call rota with availability 24/7 to attend site if necessary

Key Requirements

Degree in an operationally related field or over 5 years Facilities Management experience within a challenging environment is essential preferably within the PPP or PFI sector Proven experience in managing and delivering PFI contracts with strong financial management skills Effective communicator and team leader with a proactive can-do approach to management Experienced in the operation of a CAFM software package i.e. QFM / Maximo/ Concept Strong multi-discipline experience in a similar environment

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That's why we actively welcome applications from people of all backgrounds - especially those who represent the communities we work with every day.


As a colleague, you'll be part of an inclusive and supportive culture where you're encouraged to thrive. We're committed to helping you reach your full potential through continuous learning, development opportunities and career progression.


In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:


Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans
Car Allowance
Company bonus