Job Description

The MEL Group - Engineering Solutions Provider to the Aerospace & Defence Sectors

As part of an Employee Ownership Trust (EOT), the role also contributes to a culture where employees have a genuine stake in the long-term success of the business.

As an EOT-owned organisation, employees benefit from:

A collective sense of ownership and shared purpose.

Greater transparency and engagement in company performance and decision-making.

Enhanced job security through long-term, sustainable business focus.

The potential for annual tax-free bonuses (subject to meeting qualifying criteria).

A supportive and collaborative working environment that values employee voice and contribution.

JOB PURPOSE:

To provide the link between the Project Office and key Military customers.

PRIMARY ACCOUNTABILITIES:

Provide point of contact for configuration of customer data input and output Liaison between other team members to ensure timely response to customer requirements Maintain action logs for all contracts and customers Co-ordination of equipment service and maintenance visits Collation and presentation of contract / customer performance data Keep customers up to date with their equipment repair progress Produce repair pricing schedules & provide to customers Become familiar with Mel Group Operations and departments

PERSONAL SKILLS / ATTRIBUTES:

Experienced and proficient in using Microsoft Office, Project and PowerPoint an advantage Resilient, confident personality with the ability to communicate difficult information Calm under pressure Highly organised Flexible and adaptable, responds well to change Meticulous attention to detail, with a methodical approach to tasks Experience of dealing with government & military personnel an advantage

WORKING HOURS:

40 hours per week, Monday to Friday, 8:00am-5:00pm.

SALARY:

Dependent on skills and aptitude

Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking
Ability to commute/relocate:

Sudbury CO10 2YW: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer Support: 2 years (required) Engineering: 2 years (required)
Work Location: In person