Job Description

Contract Support / Helpdesk / Reception

Job ID

241553

Posted

07-Oct-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative

Location(s)

Southampton - England - United Kingdom of Great Britain and Northern Ireland

Job Title

Contract Support / Helpdesk based out of Reception

Based

Regents Park Road, Southampton

Hours of Work

Monday - Friday, 40 hour/week, 8.00 - 5.00 pm


PURPOSE OF THE JOB
Provide an operationally sound service to both internal and external clients.


MAIN DUTIES AND RESPONSIBILITIESTo provide excellent face to face support to all visitors. Position based in reception from 8am-5pm
Dealing with all email and Logit requests in timely manner, prioritizing urgency
Issuing daily/weekly reports to Site Management Team
Day to day operation of a QFM and Financial systems
Day to day liaison and updates with key customer over emails/teams/phone
Day to day liaison and updates with management team
Day to day liaison and organisational assistance to the engineering team
Ensuring that SLA and KPI's are met through effective management of the QFM system
Understand, anticipate & deliver customer needs while building effective relationships.
To provide a comprehensive and flexible contract administration service to the contract team
Allocate Work Orders and PPM's to engineers, driving efficiencies in how the tasks are issued and closed and the ensuring the level of information contained in each task is informative, useful and well-structured in accordance with the Account Director's instructions.
Maintain concise records of all CBRE transactions, finance and contract reporting requirements
Liaise with client representative when required
Positively respond to both our internal and external customers through effective communication and personal accessibility.
Understand procedures and processes and operate them to the required standard.
Achieve results within quality and time restraints.
Perform with an understanding of business requirements and changes and ensuring continuous improvement.
Actively participate in a diverse and effective team.
Convey messages and ideas clearly and openly.
Support with answering switchboard calls as and when required
PERSON SPECIFICATION

Education

[Essential] A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.


[Desirable] Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent.

Training

[Essential]Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level.


[Desirable] Power Point.

Experience

[Desirable] Previous experience of a customer-facing role.

Aptitudes

Must demonstrate a strong sense of customer focus.


Excellent verbal, and good basic standard of written, communication skills.


Self-motivated and systematic.





Results/ task orientated, attention to detail and accuracy.


Excellent time management and organisational skills.





Commitment to continuous improvement.


Ability to work as part of a team, as well as independently.

Character

Committed to customer service delivery.


Reliable and committed.


Confidential and discrete approach.


Calm manner, able to work under pressure and with changing demands and priorities.


Smart appearance.