Job Description

Role Overview

The Contract Support Manager will assist in the delivery of high-quality facilities and maintenance services across the Yorkshire and northeast portfolio. They will have their own small standalone portfolio while acting in a supervisory capacity for the remaining Yorkshire and northeast sites, this role supports the Contract Manager in day-to-day operations, ensuring compliance, service excellence, and customer satisfaction. The Contract Support Manager will be mentored and developed by the Contract Manager with the goal of progressing into a full Contract Manager role.

Key Responsibilities

Support the Contract Manager in delivering all services in line with contractual obligations and customer expectations. Act as the primary point of contact in the Contract Manager's absence, ensuring continuity of service. Build and maintain strong working relationships with the customer and site teams. Supervise and coordinate the daily activities of the engineering and maintenance teams. Ensure compliance with statutory regulations, company policies, health, safety, and environmental standards. Monitor service levels and performance indicators, contributing to monthly reporting and performance reviews. Assist in the preparation of budgets, forecasts, and financial reports. Identify and support opportunities for cost savings and service improvements. Participate in the preparation of quotations and estimates for additional work. Maintain awareness of subcontractor activities and ensure quality and compliance. Support the implementation of training, health & safety initiatives, and quality assurance processes. Attend client meetings and represent the company in a professional and knowledgeable manner. Provide input into incident management and emergency response planning. Recommend improvements to building operations and service delivery.

Skills & experience

Strong verbal and written communication skills. Excellent organisational and time management abilities. Customer-focused with a proactive and flexible approach. Team-oriented with leadership potential. Confident IT user with good working knowledge of Microsoft Office and CAFM systems. Ability to work independently and make sound operational decisions. Strong interpersonal skills and the ability to build rapport with stakeholders.

Qualifications & Experience

Minimum GCSEs (or equivalent) in English, Maths, and Science. Trade background or technical qualification in building services (e.g., HVAC, Electrical, Mechanical). Experience in managing or supervising maintenance services in a commercial or industrial environment. Familiarity with statutory compliance, permit to work systems, and health & safety legislation. Desirable: Training or certification in specialist areas such as refrigeration, controls, high voltage systems, or confined spaces. Experience in preparing reports, managing budgets, and attending client meetings is advantageous.

What we have to offer

Competitive salary Employer Pension Contribution of 5.7% Supportive and Friendly Team Environment Holidays - 23 days plus 8 days bank holidays Sick pay Regular company socials Staff Referral Employee of the month- voucher Birthday- Voucher * Perk Box - colleague discount scheme