Job Description

A great opportunity, supporting a key client, you will be the primary point of contact for both external and internal clients, this role is crucial to facilitating the seamless processing of new and existing work orders through our internal system.


As a key member of the Service Delivery Team, you will contribute to delivering exceptional client service. Success in this role requires keen attention to detail, the ability to thrive in a fast-paced environment, and outstanding communication skills. In this instance there is particular emphasis on the ability to schedule with the ideal applicant having performed this task or something similar in previous employment.

Key Responsibilities

Manage and oversee specific workflow statuses within the internal CAFM system, ensuring accurate and up-to-date information. Ensure all work orders are processed efficiently, meeting client Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and internal process requirements. Communicate effectively with engineers and suppliers to obtain detailed updates on work progress, ensuring tasks are completed within contractual SLAs. Build and maintain strong relationships with clients, Senior Management and suppliers, ensuring clear and timely communication. Prioritise and organise workload to meet all client requirements set by Regional Account Managers and Team Leader. Consistently achieve or exceed all targets and objectives set by Line Mangers. Monitor and track personal performance against KPIs, proactively seeking opportunities for improvement. Ensure all processes are followed in line with internal guidelines, maintaining compliance with company policies. Regularly review and update documentation to ensure accuracy and alignment with business processes.

Skills, Experience and Background

Experience of working within a fast paced, customer centric business Demonstrable experience of scheduling in a work capacity An ability to demonstrate strong attention to detail Excellent organisational skills with the ability to manage changing priorities Demonstrate effective and professional communication skills, both verbal and written, to address client inquiries and provide updates. An experienced team player with an interest in collaborating with others to achieve shared goals Experience of working to and achieving targets and objectives Sound knowledge of technology primarily Microsoft Office

About Us

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Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services. Based in the heart of Bristol we have enjoyed success and significant growth, particularly in the last 4 years with turnover increasing from 56 million in 2020 to a projected 100 million in 2024.


Enjoying year on year growth, we're a South West success story. We have, as part of our growth strategy, had to evolve and as such have initiated reorganisation to ensure we continue to deliver the renowned high-quality construction projects and facilities management services that our clients have come to expect.

Building Communities at Lancer Scott

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At Lancer Scott, we're committed to giving back through hands-on support, funding, and partnerships that create lasting impact. We've helped deliver projects like East Street Mews, providing housing for young homeless people, and revitalised community spaces such as the East Looe Hub and a Scouts hut in Gloucestershire.


Our partnership with Community of Purpose enables us to support initiatives like the Bristol Young Heroes Awards and the Break Free Programme, giving young people opportunities to thrive.


Join us at Lancer Scott, where your work helps strengthen communities.