Job Description

Contract Support Officer

26,939- 28,074 per annum, 37 hours per week

Permanent contract

Cirencester/agile working

An exciting time to join Cotswold District Council.

Proud, passionate, ambitious - it couldn't be a more exciting time to work for Cotswold District Council. We're searching for the very best people to join us.


The Cotswold District is a great place and we are rightly proud of our businesses, communities and residents. We're busy recreating a council that's pro-active and responsive to the needs of our residents and businesses in a fast-changing environment. That means we need to be 'fleet of foot' and look for innovative and creative ways to deliver against our Corporate Plan priorities.


The Council has an ambitious Council Plan focussed on a range of important priorities including climate action, strong local communities, and a vibrant district economy.

About the role

Cotswold District Council is looking for a detail-oriented and proactive Contract Support Officer to provide essential administrative and operational support in the management of waste-related contracts. Working closely with the Customer Services team at Publica and the Council's Contract Monitoring Officer, you'll help ensure services are delivered efficiently and in line with contractual obligations. Your responsibilities will include maintaining accurate records, coordinating with stakeholders, tracking key performance metrics, and helping to resolve issues throughout the contract lifecycle.


This is a key support role requiring strong organisational and communication skills, with a focus on compliance, data accuracy, and stakeholder coordination. You'll play a vital part in service delivery by monitoring complaints and trends, reporting on performance, and ensuring waste services meet regulatory standards. If you're passionate about sustainability, contract management, and making a real impact in your community, we'd love to hear from you.

You will need

GCSE Maths and English or equivalent to grade C/4 or higher A high level of judgement, tact, discretion and initiative Experience of adapting to change and developing new initiatives, which involve the increased use of technology To ensure that all relevant customers and company information is captured and recorded accurately

Special Conditions

Full UK driving licence with access to a vehicle for work purposes

What can we do for you...

Agile working allowing a mix of home and office working Flexible working arrangements (depending on the role)*
27 days paid annual leave (pro rata if you are working part time) plus bank holidays, which increases to 30 days after five years of service In addition you will have an extra two volunteering days a year for you to support a charity of your choice Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care Generous contributory local government pension scheme Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues Cycle to work scheme Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars Generous sickness cover above statutory entitlements

Terms and conditions apply


If you feel this is the role for you please email your CV and supporting statement detailing how you meet the criteria above by clicking on the 'Apply for this Position' icon within this page. Alternatively, please email us at join.us@cotswold.gov.uk or contact the recruitment team on 01285 623319.


Your application will not be considered if you have not provided a supporting statement, in addition to your CV.


Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.


Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity, nationality and immigration status; three years' employment or education history (if applicable) and, in some cases, verification of criminal record.