Job Description

About The Role

We have an exciting opportunity to join our Finance Team as a Contractor Support Administrator | Accounts Payable. This is a practical, hands-on role where you'll help keep our contractor payments running smoothly by processing invoices, resolving queries, and supporting day to day financial administration.



You'll work closely with colleagues across Finance and the Contractor Management team, bringing accuracy, organisation and a friendly, helpful approach to every interaction. It's a great opportunity for someone with strong admin or customer service experience who's looking to build their skills within a finance environment.



This is a hybrid position, giving you the flexibility to work three days from home and two days in our midlands office in Bescot, Walsall.



What You'll Do



Investigate contractor payment queries not actioned correctly through our autopayment system to rectify and adjust payments to the contractors accurately, following RAC policies and agreed procedures Act as the main point of contact for contractor payment queries, providing clear and timely updates Resolve payment issues, ensuring contractors receive the right information and support Manage shared and personal inboxes, prioritising queries and keeping communication organised Work closely with internal teams, including Contractor Management and Customer Solutions Centre Provide general administrative support, ensuring accurate data entry and tidy records Build positive relationships with contractors, offering helpful, professional service What You'll Need



Experience in administration, customer service or finance support Strong Excel skills, including confidence with formulas, VLOOKUPs and pivot tables Good communication skills, both written and verbal High attention to detail and strong organisational ability A friendly, helpful approach with the confidence to speak with contractors Ability to work independently while being a supportive team player A proactive mindset -- willing to learn, ask questions and improve processes Experience using ICAD or similar systems (desirable but not essential) Strong numerical and data entry skills As a Contractor Support Administrator at RAC, you'll get benefits that go the extra mile



Earnings That Motivate - enjoy a competitive salary plus automatic enrolment in our 'Owning It Together' Colleague Share Scheme - a unique opportunity to share in RAC's future success and be rewarded for the exceptional work you deliver.



Tools to Drive Your Future - get started with free RAC Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.



Time Off That Matters - enjoy 25 days annual leave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.



Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.



Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.



Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more.



We're Orange Heroes



At the RAC, we never stand still. With a legacy of over 125 years, it's this restless drive for better that's earned the trust of over 15 million members and it's why we're on a mission to be the UK's number one motoring services provider.



That commitment to excellence isn't just felt by our members, it's echoed by our people too. With a 4.5-star rating on Glassdoor, our colleagues recognise the RAC as a place where ambition, support and authenticity come together.



We're all about progress powered by people. As an equal opportunities employer, we welcome every background, champion every voice and back your growth every step of the way. At the RAC, individuality fuels innovation and you're invited to bring your full self to it.