Job Description

About us

ADVANCE

is a reliable, market leading and compliant Umbrella Company. World-class service is at the core of all we do. We are based in Deeside, proving world-class service to contractors UK-wide. We are professional, supportive and customer-centric.

Our work environment includes:

Modern office setting Growth opportunities Wellness programmes
ADVANCE is seeking a full-time Contractor Support Advisor to join our team. We are seeking someone who is a great team player, has excellent communication skills, can demonstrate phone-confidence, and is able to work independently. We are passionate about delivering world-class service, and the right candidate for this role will share that passion. We take pride in investing in our teams, and look forward to working with the successful candidate to help them settle well into their new role, integrate with other teams, and enjoy a successful career at ADVANCE.

We aim to provide a friendly yet focused working environment that enables every individual to realise their potential.

When it comes to careers,

ADVANCE

is a meritocracy. If you work hard and to the best of your ability, showing dedication, commitment whilst delivering world class service, the opportunities are endless.

This new opportunity to join our team will include dealing with daily inbound & outbound calls, as well as emails, ensuring that world class service is provided in every form of communication in line with our core values of passion, respect, teamwork, and world-class service. The primary focus will be for 'first call resolution' and 'going the extra mile' which will provide world class service.

Role Responsibilities:

Provide support to our customers and internal team members via phone and email.
Assist with the resolution of customer issues and concerns.
Pro-actively work towards agreed targets & objectives as follows;
Calls answered within 3 rings or less.
0 missed calls
Prevent any call-backs into the business.
99% of calls handled and not transferred.
Going the extra mile on every call
Being proactive & looking at the bigger picture
100% of calls recorded on our call logging system.

Provide support with other projects across teams as the opportunity arises, and able to learn new skills.
Maintain a positive attitude and represent ADVANCE's core values of passion, respect, teamwork and worldclass service at all times.

Full training will be provided to the successful candidate ensuring that they have a full understanding of ADVANCE, ready to equip them to thrive in their role.

Personal Profile

Genuine passion for providing excellent service & enjoy engaging with people.

Experience and confidence delivering phone-based customer service

Professional telephone manner and a passion for going the extra mile to provide world class service.

Committed team player.

We're proud of the fact that the majority of people in positions of leadership and management are 'home grown'. We invest in all our teams to help everyone to grow and progress, and we take delight in offering progression opportunities to our teams.

Job Types: Full-time, Permanent

Pay: 24,000.00 per year

Benefits:

Company events Company pension Discounted or free food Employee discount Free parking On-site parking
Ability to commute/relocate:

Deeside CH5 3DT: reliably commute or plan to relocate before starting work (required)
Experience:

phone-based customer service: 1 year (required)
Work Location: In person