Job Description

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to 1,000 in bonus rewards!

Role overview

A successful Contract Manager will demonstrate a strong desire to manage and lead people implementing KPI and SLA adherence. They must have attention to detail alongside the ability to determine and manage any risks. You will be responsible for accurate setup which will be measured through team QA and revenue assurance measures. Our ideal candidate has previous experience leading a team, data and contract reconciliation. Experience working with both legal and finance functions and is familiar with legal requirements and terms of use.

The successful candidate will be ultimately responsible for accurate setup of all customer agreements and ongoing management of those agreements, ensuring our contract book and billing is accurate and in line with the agreements.

Key Tasks

Support, monitor and drive team performance in line with SLA's Lead the team to process all contract orders and working closely with other teams in the business to ensure they are put through in a timely manner Data guardian for the business ensuring accurate capture before contract mobilisation Govern and administrate the setting up of new contracts and amending existing contracts on renewal/upgrades to ensure correct billing requirement Terminating or suspending customer contracts Accurately managing contract terminations and suspensions HR line management responsibilities in line with company policies and procedures Coordinate ad-hoc projects as required including customer mobilisation Resolve complex and non-complex customer queries Contract and revenue reconciliations with support from the finance function Understand revenue and cash impacts of team outputs

Knowledge and Skills

(what you know and what you can do)

Essential -

Understanding Order to cash process, including inter-team collaborations and multi-system usage People management including performance management, coaching and development Collaboration skills across finance, operational, commercial and legal teams Data driven with strong analytical and excel skills and an understanding of basic accounting principles.
Desirable -

Understanding of Continuous Improvements methods to drive operational excellence across Order to Cash process Experience is a governance role.

Experience

(what you have done)

Essential -

Experience of performance management including managing under-performance as well as developing and empowering talent. Ability to demonstrate analytical skills, with the capability to maximise use of management information to drive performance. Experience measuring quality and accuracy and identifying and fixing issues proactively. Experience in a fast-paced environment with varying contract types Experience in contract book reconciliation Experience coaching wider colleagues on accurate submission and implementing continuous improvement strategies.
Desirable -

Contract administration history Experience of identifying process improvements

Personal qualities

(the way you think and act)

Essential -

Strong communication and cooperation with peers and senior key stakeholders, along with interpersonal skills to inspire cross-functional teams and align objectives Detail focus with an ability to understand contract setup performance and relate this to team performance Ability to manage quick decision making Operational mindset with process and operational excellence at the forefront. A natural leader who can influence change
Job Types: Full-time, Permanent

Work Location: In person