Job Description

Xperience helps SMEs unlock the full potential of their business using Digital Solutions, built with Xperience. Our industry experts get to know our client's business inside and out, exploring processes, pain points and people, to build tailored technology across Cloud & IT Services, Cyber Security, CRM, and ERP. With solutions designed around client operations, we provide the freedom to be more productive and focus on what is important for your business - without getting sidetracked by administration. At Xperience, we create digital solutions with the power to improve and protect your business, both now and in the future.

Our people are what make us different. They are the primary reason our clients recommend us. Their unique skills and infectious energy help our clients focus on what matters most. Our people actively engage with clients using a collaborative style that prioritises teamwork and trust. As a rapidly growing business, we look for people who share our values (of integrity, collaboration, ambition and success) to come on our growth journey with us and create an amazing career #BuiltwithXperience.

The Role

We are undergoing an exciting time in our evolution and now seek an ambitious and driven

Contracts and Renewals Executive

.

In this role, you will be responsible for reviewing, renewing and billing customer agreements using Xperience's CRM (Customer Relationship Management) databases. The role will also require the individual to contact our wide-ranging client base where purchase orders are required, and to update the CRM systems where licences have been added to the customer account by our in-house team of Account Managers.

This role will suit a highly organised, efficient and commercially focussed individual who brings experience in client facing administration in a Finance or Professional Services background. As a confident communicator you'll thrive in ownership and collaboration, working in partnership with colleagues right across our multi-site business to deliver excellence in client experience.

Key Responsibilities:

Ensuring timely and accurate execution of assigned renewals

Communicate with clients regarding upcoming renewals, pricing changes, and contract terms

Maintain and update renewal records within ConnectWise

Collaborate with commercial, finance, projects and service desk teams to facilitate smooth renewal transactions

Prepare renewal quotes and documentation in accordance with agreed group policies

Identify opportunities to upsell or enhance contract value based on customer needs

Address customer queries and concerns related to contract renewals

Monitor contract expirations and proactively follow up to reduce churn

Support purchasing function in the procurement of licenses as required

Ensure compliance with company policies and regarding agreements and renewals

Help with process creation and continuous improvement

Support with customer cancellations, complaints and retention as required

Person Specification

Essential:

Previous experience in a contract administration, renewals management, or similar role

Strong organisational skills with excellent attention to detail

Proficiency in CRM software eg; (Connectwise) and Microsoft Office Suite (Excel, Word, Outlook)

Excellent verbal and written communication skills

Ability to manage multiple tasks and deadlines effectively

Customer-focused mindset with problem-solving abilities

Ability to work both independently and as part of a team

Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence)

Desirable:

Previous user experience of ConnectWise for contract renewals

Previous experience in a Managed Services/IT/Professional Services organisation

Knowledge of sales and financial processes related to contract renewals

Benefits Package (*subject to specific contract terms) :

Private Medical Insurance on completion of probationary period for you, with option to add spouse and children and reduced cost

Salary Sacrifice Pension Scheme, 5% ER, 3% EE contributions

Death in Service Benefit x 3 time base salary from commencement of employment

Generous 30 Day Annual Holiday Entitlement (Jan-Dec)

8 Public Holidays

Additional Guaranteed Birthday Leave- 1 Day

Volunteering Day per year to support an Xperience chosen charity, or a charity of your choice

Enhanced Sick Pay on completion of probationary period

Bereavement Leave Policy

Enhanced Parental Leave Policy

Wellbeing Benefits (Mental Health Support, Flu Vaccinations etc)

Long Service Awards commencing from 1 years' service

Monthly/ Annual Recognition Awards

36.25 hours working week

Hybrid Working

Salary Sacrifice Cycle to Work Scheme

Salary Sacrifice EV Scheme coming soon*

Employee Referral Bonus of 1500 per hire

Discounted IT Purchase Scheme

Company Funded Social Events

Easily accessible and free car parking

Competencies:

Communication

Conveys information and ideas clearly and respectfully. Listens to others and values different opinions. Respect confidentiality

Teamwork and Collaboration

Shares knowledge and works across departments and locations, working co-operatively and supportively with colleagues.

Results Focused/Problem Solving

Prioritizes tasks, overcomes obstacles, and accepts ownership of work assigned. Owns actions that deliver results.

Client and Commercial Focus

Is focused on understanding the clients' needs and is driven to fulfil them. Strives to consistently meet service standards.

Xperience is an equal opportunities employer.

Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Benefits:

Bereavement leave Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Paid volunteer time Referral programme
Work Location: Hybrid remote in Bury St. Edmunds IP33 3SP