Job Description

About Us

Phoenix Taxis is one of the UK's leading sustainable transport providers, based in Northumberland and serving the wider North East. With a strong commitment to innovation, community, and customer service, we're proud of our reputation for reliability and forward-thinking solutions in the private hire and transport sector.

The Role

We're seeking a skilled and proactive

Contracts & Data Manager

to join our team. This is a pivotal role that sits at the heart of our operations, responsible for managing a range of contracts and ensuring data-driven decision-making across the business. You'll lead a small team, work closely with internal departments and external partners, and ensure that all contracts are managed effectively, in line with legal and operational standards.

Key Responsibilities

Oversee the execution, administration, and performance of contracts across the organisation Ensure compliance with legal and regulatory obligations, identifying and mitigating risks Manage and support a small team of two experienced contract/data staff Maintain up-to-date and accurate records of contracts, amendments, and related documentation Collaborate with internal teams (Operations, Finance, Customer Services) and external clients to facilitate contract delivery Monitor and report on contract performance daily Resolve issues or disputes in collaboration with relevant stakeholders Provide clear and actionable data analysis to support business decisions Use Microsoft Excel to analyse large volumes of data quickly and effectively

What We're Looking For

Proven experience in contract management, operations, or a similar role Strong attention to detail and a proactive, problem-solving mindset Excellent communication and stakeholder management skills Experience managing or mentoring team members High proficiency with Microsoft Office Suite, particularly Excel (including sorting, filtering, pivot tables, and basic formulas) Comfortable working in a fast-paced, operational environment Experience in transport or a similar regulated sector is advantageous, but not essential

Why Join Us?

Be part of an innovative, growing local business with strong regional impact Work in a collaborative and supportive team environment Competitive salary and development opportunities Contribute to meaningful projects in sustainable transport
Job Types: Full-time, Permanent

Pay: 35,000.00-38,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Ability to commute/relocate:

Blyth NE24 5BW: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

Contract management: 3 years (preferred) Data analysis skills: 3 years (preferred)
Work Location: In person

Reference ID: Contracts & Data