Job Description

Betterclean Services Exeter

is a leading provider of professional commercial cleaning services across the UK. We pride ourselves on delivering high-quality, reliable cleaning solutions to a wide range of businesses. Our commitment to excellence, customer satisfaction, and sustainability has allowed us to build a reputation as a trusted partner in the cleaning industry.

We are currently seeking an experienced

Contracts Manager

to join our team in Exeter and Taunton. This is a fantastic opportunity for someone with a strong background in managing cleaning contracts to work for a dynamic and rapidly growing business is a trusted provider of commercial cleaning solutions, delivering high-quality services to businesses across the UK. At our Exeter and Taunton branches, we pride ourselves on developing strong client relationships and supporting our teams to deliver outstanding results every day.

Key Responsibilities

As a

Contracts Manager

, you will be responsible for overseeing the successful delivery of cleaning services for commercial clients. Your main duties will include:

Managing Contracts:

Oversee multiple cleaning contracts, ensuring service standards are met, clients are satisfied, and contracts are running efficiently.

Client Relationship Management:

Build and maintain strong relationships with clients, acting as their primary point of contact for any queries, issues, or changes to services.

Operational Oversight:

Ensure cleaning teams are well-equipped and fully trained, working to contracted terms and adhering to health & safety regulations.

Financial Management:

Control and monitor cost efficiency for each contract, ensuring resource optimisation and process improvement, while proactively pursuing opportunities for revenue growth and upsell.

Team Leadership:

Lead, motivate, and manage cleaning staff, providing guidance, support, and performance feedback.

Reporting & Compliance:

Regularly report on contract performance, ensuring compliance with contractual obligations and industry regulations.

Quality Assurance:

Ensure that all cleaning services meet Betterclean's high standards of quality, safety, and environmental responsibility.

Health and Safety:

Ensure all work is completed to a high standard of safety, complying with Betterclean's health and safety policies and legal requirements.

Skills & Experience

Experience:

At least 3 years' experience in contract management, ideally within the commercial cleaning or facilities management industry.

Leadership:

Proven ability to lead and motivate teams, with strong interpersonal and communication skills.

Problem-Solving:

Strong decision-making skills and the ability to resolve issues effectively and efficiently.

Commercial Acumen:

Experience in managing costs for budget efficiency and contract profitability, as well as revenue growth generation.

Customer Service:

Excellent customer service skills, with a focus on building long-term relationships and providing exceptional service.

Time Management:

Strong time management skills, with the ability to juggle multiple tasks and manage priorities effectively.

Software Knowledge:

Comfortable using Microsoft Word and Excel for reporting, scheduling, and client communications.

Health & Safety:

Good understanding of health and safety regulations, with a commitment to ensuring a safe working environment.

Working Hours

Flexible Working:

This role requires flexibility, as the working hours will include both daytime and evening work, depending on client needs and project timelines.

What We Offer

Competitive Salary:

35,000 - 40,000 per year, depending on experience.

Company Vehicle and Fuel Card:

To be used for business purposes.

Career Development:

Opportunities for career growth and progression within Betterclean Services.

Training & Support:

Ongoing training to ensure you stay ahead in the industry.

Inclusive Working Environment:

A supportive and collaborative team culture.

How to Apply

If you are an experienced Contracts Manager with a passion for delivering high-quality cleaning services and are looking for an exciting opportunity in Exeter and Taunton, we would love to hear from you. Apply now through the Indeed portal, attaching your CV and cover letter detailing your relevant experience.

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Company car Company pension
Work Location: In person