Job Description

KEY RESPONSIBILITIES:

? To contribute to the expansion of the current client database in line with our business objectives.

? To develop the performance of individuals to ensure that we deliver a first-class service to all of our clients.

? To manage the financial element of all works in progress for the good of the company.

? To implement health and safety at all levels at all times.

? To manage staff from a personal and business perspective.

? To survey, scope /tender works and programme the works in efficiently and effectively.

SKILLS REQUIRED:

? To implement works and meet client expectations by:

- Identifying client's needs.

- Implementing work processes (health & safety) to the clients requirements.

- Liaising effectively and regularly with the client and the loss adjuster at all times ensuring that all office files are up to date.

- Monitor levels of customer satisfaction.

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Develop productive working relationships by:

- Establishing and maintaining the trust and support of customers.

- Communicating effectively and assertively with customers, contractors, site operatives and colleagues.

- Minimising conflict by showing integrity and fairness in decision making.

- Ensure all information is up to date and correct at all times.

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Develop individuals performance by:

- Identify areas for improvement.

- Provide development plans/recommendations for individuals.

- Allocate apprentices correctly to give an opportunity to be mentored continuously in conjunction with the Managing Director.

- Dealing with poor performance, disciplinary and grievance issues in conjunction with the Managing Director.

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Ensure the services we offer meet the standards proposed by:

- Agreeing and working to service level agreements as required by all clients.

- Ensure that these standards include the legal and organisational responsibilities for achieving a healthy and safe working environment.

- Keeping accurate records to maintain high standards.

- Taking prompt and effective action to correct any non-compliance with these standards.

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Ensure the Financial element of all works are in order at all times by:

- Submitting final accounts promptly and efficiently.

- Chase, where necessary, any outstanding debt applicable to your specific works.

PERSONAL ATTRIBUTES:

? Effective communication both verbally and in writing by:

- Adopting the most appropriate communication medium and implementing them daily.

- Using our bespoke claims management system at all times to keep claims up to date.

? Influencing customers, colleagues and clients by:

- Presenting yourself positively and professionally.

- Develop and use contacts and networks.

- Ensure works are undertaken efficiently, effectively, and to the clients full satisfaction.

? Acting assertively by:

- Saying no to unreasonable requests but not raising any complaints.

- Dealing with complaints with the utmost speed and professionalism.

- Stating and maintaining your views, opinions and beliefs clearly in spite of opposition.

- Taking personal responsibility for making things happen but also for any consequences.

? Thinking and taking decisions by:

- Using your own experience and evidence from others to identify problems and understand situations.

- Generating a variety of solutions before taking a decision.

? Focusing on achieving results by:

- Establishing and communicating high expectations of performance including setting an example to others.

- Setting goals which are demanding but achievable to yourself and others.

- Prioritising objectives and scheduling work to make best use of time and resources.

- Ensuring weekly meetings to maintain continuity of works.

? Manage time effectively in order to meet identified objectives by:

- Estimating time required for activities that is realistic and allows for unforeseen circumstances.

- Minimising unhelpful interruptions to and digressions from planned work.

- Regularly reviewing progress and re-scheduling in order to meet planned objectives.

Job Type: Full-time

Pay: 38,000.00-45,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Bereavement leave Company car Company pension Free parking On-site parking Store discount
Schedule:

Monday to Friday
Experience:

Construction : 5 years (required)
Work Location: In person

Application deadline: 14/06/2025
Reference ID: Contracts Manager - Subsidence
Expected start date: 01/07/2025